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Summary
Job Title
Support & Troubleshooting
Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.
Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.
Add non-restricted clearances to Ccure profiles.
Logistics and shipment of badges
Operating Fargo Printers Level 1 triage and troubleshooting
Ticket Management
Process various access-related tickets, including:
Badge activation (new hire and other)
Badge deactivation
Building Access System (BAS) extension requests
Non-Moma activation and extension requests
Policy Support
Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for:
GOGO to GOGO temporary access requests
GOVO to GOGO temporary access requests
Exceptions to the Vendor Seated Location Policy
Badge Management
Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.
Process badge order tickets, supply tickets, photo uploads, and returned badges.
Maintain badge and office supply inventory.
Reporting & Audits
Generate and maintain reports on credential numbers, card reader information, and missing security photos.
Support audits related to physical access and credentialing.
System Administration
Add Ganpati clearance (general access) within the system.
Manage all access requests and related tasks.
Qualifications
Excellent communication and customer service skills (written and verbal).
Strong problem-solving and troubleshooting abilities.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency with access control systems (e.g., Ccure) and ticketing systems.
Familiarity with physical access policies and procedures.
Ability to work independently and as part of a team.
Experience with badge printing and related equipment is a plus.
Preferred Qualifications
Previous experience in physical security or access management.
Knowledge of relevant security regulations and compliance standards
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
#AF-PSIL
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Job Info
- Job Identification 169805
- Job Category Security Officers
- Degree Level High School Graduate
- Job Schedule Full time
- Locations San Francisco, CA, United States
- Pay Range $27 an hour
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Job Description
Job Title
Support & Troubleshooting
Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.
Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.
Add non-restricted clearances to Ccure profiles.
Logistics and shipment of badges
Operating Fargo Printers Level 1 triage and troubleshooting
Ticket Management
Process various access-related tickets, including:
Badge activation (new hire and other)
Badge deactivation
Building Access System (BAS) extension requests
Non-Moma activation and extension requests
Policy Support
Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for:
GOGO to GOGO temporary access requests
GOVO to GOGO temporary access requests
Exceptions to the Vendor Seated Location Policy
Badge Management
Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.
Process badge order tickets, supply tickets, photo uploads, and returned badges.
Maintain badge and office supply inventory.
Reporting & Audits
Generate and maintain reports on credential numbers, card reader information, and missing security photos.
Support audits related to physical access and credentialing.
System Administration
Add Ganpati clearance (general access) within the system.
Manage all access requests and related tasks.
Qualifications
Excellent communication and customer service skills (written and verbal).
Strong problem-solving and troubleshooting abilities.
Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
Proficiency with access control systems (e.g., Ccure) and ticketing systems.
Familiarity with physical access policies and procedures.
Ability to work independently and as part of a team.
Experience with badge printing and related equipment is a plus.
Preferred Qualifications
Previous experience in physical security or access management.
Knowledge of relevant security regulations and compliance standards
With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
#AF-PSIL
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Job Info
- Job Identification 169805
- Job Category Security Officers
- Degree Level High School Graduate
- Job Schedule Full time
- Locations San Francisco, CA, United States
- Pay Range $27 an hour
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ABOUT THE COMPANY
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