-
Job Description
Position Overview
The City of Henderson announces an examination to create an eligibility list and to fill one (1) vacancy for the classification of Communications Operator I in the Police Department. The eligibility list may be utilized to fill vacancies for this classification for up to six (6) months or up to one (1) year, depending on employment status.**
Under direct supervision, receives requests for emergency services and dispatches law enforcement, fire, and emergency medical services via radio; and performs related duties as required.
**NOTE TO CURRENT EMPLOYEES:
Pursuant to the Teamsters collective bargaining agreement, full-time non-probationary employees successfully completing the assessment process will be placed on an eligibility list to be used to fill vacancies in this classification for up to six (6) months.
Probationary full-time, part-time, temporary employees, and external candidates who successfully complete the testing process will be placed on separate list(s), which may be used to fill vacancies for up to one (1) year. If the vacancy is not filled by full-time non-probationary employees, the separate list(s) may be utilized.
WORK SCHEDULE:
Must be willing to work rotating shifts to include graveyard, evenings, weekends, and holidays.
PHYSICAL WORK ENVIRONMENT:
Work is conducted in the Communications Center of the City of Henderson Police Department. Incumbents work within a noisy and confined work area with radio traffic, ringing telephones, and conversations occurring simultaneously. Work involves receiving telephone calls from persons who are involved in emergency and non-emergency situations who may be hysterical, frightened, or angry. The City of Henderson conducts an extensive training program that includes up to fourteen (14) weeks of classroom academy involving lecture and hands-on simulator training with all of the Communication Center's computer systems. After the academy, individuals receive on-the-job training with certified trainers for a minimum of six (6) months. The City of Henderson also provides and pays for Emergency Medical Dispatch (EMD) and Cardiac Pulmonary Resuscitation (CPR) certifications.
NOTE:
Requests for sit-along(s) or private tours with the City of Henderson Communications Center are not available during the duration of this recruitment.
SALARY AND BENEFITS:- External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected
- Paid Leave and Holidays
- Family and Medical Leave and Extended Leave Policy
- Comprehensive benefits package*** for all full-time, regular Teamsters-represented employees including:
- Medical, dental, vision, prescription drug, basic life and AD&D insurance
- Long Term Disability (LTD)
- Employee Assistance Program (EAP) Policy
- Retirement Benefits
- Nevada PERS (Public Employees' Retirement System)
- Retirement Health Savings (RHS) Account
- Deferred Compensation - 457(b) and 401(a) Plans
- Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, 529 College Savings Plan
- Public Service Loan Forgiveness Program (PLSF) through the Federal Government
- Tuition and Certification Reimbursement Program, and much more!
- ***Click here to review all City Employee Benefits
Click here to familiarize yourself with the position and physical requirements.
Click here to learn more about the Police Department.
Click here to see what it's like to live in/visit Henderson .
Click here to visit our Candidate Success page .
External candidates, probationary full-time, part-time, and temporary City of Henderson employees will start at the first step of the salary range, if selected.
Minimum Qualifications- Graduation from high school or the equivalent
- One (1) year of experience performing public contact work receiving and referring information
- Proficiency in keyboarding sufficient to type 55 net words per minute
- Must obtain certifications in Medical Priority Dispatch System and CPR within the first year of employment and maintain certifications as a condition of continued employment
- Must pass a nationwide fingerprint-based record check, and a wants/warrants check
- Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every year. Must maintain certifications in NCIC/NCJIS as a condition of continued employment
- Desirable: Experience in emergency dispatch, a call center, or a closely-related field
- Desirable: Previous training and experience as an emergency dispatcher for public safety and medical operations
- Desirable: The ability to speak Spanish fluently
Required Documents/Assessment Information
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
ASSESSMENT DATES:
Skill-Based Keyboarding Examination* Remote/Online (Pass/Fail): Test invitations and instructions will be sent on Tuesday, June 30, 2026. Candidates will be allotted 48 hours to complete the assessment.
*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.
CritiCall Examination | Remote / Online (Weighted 50%): Test invitations and instructions will be sent on Monday, July 13, 2026. Candidates will be allotted 48 hours to complete the assessment.
(Qualified Candidates)
Candidates who have passed the typing test and meet the minimum qualifications will be sent an email with a link to complete the CritiCall examination. This examination must be completed by the date/time listed in the notice/invite. Candidates who successfully complete and pass the online CritiCall examination may be invited to the Structured Selection Interview.
Structured Selection Interview | In-Person (Weighted 50%): Week of July 20, 2026
(Top-Scoring Candidates)
All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.
The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.
Selection Process
This role requires authorized access to the Nevada Criminal Justice Information System (NCJIS) and/or the National Crime Information Center (NCIC). As a CJIS-covered position, it is exempt from NRS 268.402, also known as Nevada’s “Ban-the-Box” law.
The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation, polygraph examination, and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.
City of Henderson, Nevada
Teamsters Contract Benefits Summary
HEALTHCARE AND INSURANCE- Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust
- Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost
- Employer paid Long Term Disability - Up to 60% of Base Wage If Approved
- Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee
- Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents
- Employee Assistance Program - 8 Free Visits for Employee and Family Members in the Household
- Medicare - Employee and City each pay 1.45%
- Employer paid membership in the Nevada Public Employees Retirement System (PERS)
- No Social Security tax on employee's wages
- Retirement Health Savings (RHS) program - Employer contribution of 1.7% of base wage
VACATION- Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).
- Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond
- Accrued at 9.5 hours per month from date of hire
- Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson
- 13 paid holidays per year
- Two (2) floating holidays per year
- The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off
- Four-day, 9.5-hour workday, 38-hour work week
- Three-day, 12-hour workday, 38-hour work week for certain positions
- Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing
- A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes
- IRC 457 Deferred Compensation Plan
- IRC 401aDeferred Compensation Plan - new/hireemployees only
- IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care
- Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity
- Auto and Home Insurance
- 529 College Savings Plan
- Supplemental Term Life Insurance
- Legal Insurance
- Pet Insurance
- Identity and Credit Protection
- PerkSpot Employee Discounts Program
- Long Term Care + Life Insurance
NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program
Revised 03/24
Closing Date/Time: 6/29/2026 3:00 PM Pacific -
ABOUT THE COMPANY
-
-
City of Henderson
Show moreLocated in Clark County Nevada, just minutes from the famous Las Vegas Strip, Henderson is known as a community of small-town values with big-city amenities. Henderson’s origins are rooted in World War II, when it was the primary supplier of magnesium used in the manufacture of munitions and airplane parts, and the community grew ostensibly overnight to house more than 14,000 workers. Henderson was incorporated in 1953 and remained a relatively small industrial town until the early 1980s when the first master-planned community, Green Valley, was introduced. Today, more than 314,000 residents call Henderson home and the city has been consistently ranked one of the fastest growing communities in the nation (Forbes) with 500-800 new residents arriving each month.
Henderson is the largest full-service city in Nevada. Our approximately 2,000 full-time and 1,000 part-time employees deliver the majority of the essential services needed by citizens and businesses, including Police, Fire, and Water/Wastewater Services. Henderson is nationally known for its stunning parks, trails, master-planned communities, outstanding quality of life, and patriotic past. Henderson is also recognized as one of America’s Best Places to Live (MONEY and Liveability.com), one of America’s Best Cities (Business Week), one of the safest cities in America (Forbes, InsuranceProviders.com, Law Street Media, Movato.com), and a Bicycle Friendly Community (League of American Bicyclists).
The city’s culture is driven by its vision, mission, values, and priorities and is often distinguished for its innovation, progressive leadership, and outstanding services. The city’s mission to “Provide services and resources that enhance the quality of life to those who live, learn, work, and play in our city” emphasizes areas that are strategically important. Additionally, the city’s priorities impact the culture because they reflect what is most important to the community and therefore become significant to the organization. Henderson is a progressive and vibrant city committed to maintaining premier amenities and services for our residents... it’s a Place to Call Home!
-