Security Dispatcher Part Time, 16 hours

Hebrew SeniorLife
Dedham, Massachusetts 02026 United States  View Map
Posted: Jun 10, 2026
  • Full Time
  • Public Safety
  • Summary

    Job Description:

    Position Summary:

    Thursday Day Shift, 6:30am - 3pm

    Friday Swing Shift; 2:30pm – 11pm

    Thanks so much.

    The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

    This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

    Key Responsibilities:

    • Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs

    • Serve as the point of contact for emergency responders until their arrival on campus

    • Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices

    • Ensure resident check-ins are logged in accordance with policy and procedures

    • Track transportation movements and coordinate with drivers to ensure timely and safe service

    • Support front desk staff and internal departments by communicating and escalating urgent requests appropriately

    • Maintain clear and professional records of calls and incidents

    • Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination

    • Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

    Qualifications:

    • Strong verbal communication, situational judgment, and multi-tasking ability

    • Calm and composed demeanor under pressure

    • Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software

    • Familiarity with radio dispatch, emergency procedures, and access control systems a plus

    • Customer service experience in healthcare, residential, or hospitality settings preferred

    • Valid driver's license preferred but not required

    • Must be reliable, punctual, and willing to accept weekend per diem shifts as needed

    • BLS, EMT, or First Responder certification preferred (or willingness to obtain)

    • High school diploma or equivalent required

    Physical Requirements:

    • Must be able to sit for extended periods in a control room setting

    • Must be able to communicate clearly over phone and radio

    Remote Type:

    On-site

    Salary Range:

    $18.07 - $25.30
  • Job Description

    Job Description:

    Position Summary:

    Thursday Day Shift, 6:30am - 3pm

    Friday Swing Shift; 2:30pm – 11pm

    Thanks so much.

    The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).

    This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

    Key Responsibilities:

    • Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs

    • Serve as the point of contact for emergency responders until their arrival on campus

    • Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices

    • Ensure resident check-ins are logged in accordance with policy and procedures

    • Track transportation movements and coordinate with drivers to ensure timely and safe service

    • Support front desk staff and internal departments by communicating and escalating urgent requests appropriately

    • Maintain clear and professional records of calls and incidents

    • Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination

    • Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty

    Qualifications:

    • Strong verbal communication, situational judgment, and multi-tasking ability

    • Calm and composed demeanor under pressure

    • Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software

    • Familiarity with radio dispatch, emergency procedures, and access control systems a plus

    • Customer service experience in healthcare, residential, or hospitality settings preferred

    • Valid driver's license preferred but not required

    • Must be reliable, punctual, and willing to accept weekend per diem shifts as needed

    • BLS, EMT, or First Responder certification preferred (or willingness to obtain)

    • High school diploma or equivalent required

    Physical Requirements:

    • Must be able to sit for extended periods in a control room setting

    • Must be able to communicate clearly over phone and radio

    Remote Type:

    On-site

    Salary Range:

    $18.07 - $25.30
  • ABOUT THE COMPANY

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    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

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