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Summary
Dispatcher Infrastructure Products Group
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
Job Summary
The Dispatcher will be responsible for scheduling and expediting on-time deliveries of finished products to customers' jobsites. The Dispatcher will also assist production with backlog reports and communicating customer needs to production managers.
Job Responsibilities
- Greets walk-in customers and supports them with will call order needs
- Manages main line inbound call volume and supports general inquiries from customers
- Proactively communicates and adjusts schedule, as needed, to accommodate customer needs
- Proactively communicate with customer their job status and product delivery schedule
- Support customer product returns by keeping a record of the return and completing the return form
- Support Safety program by entering CI/PBO cards
- Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
- Actively participates in training and development
Job Requirements
At least 2 years of dispatch or customer service experience
Previous precast concrete experience a plus
High School Diploma or equivalent preferred
Understanding of safety and transportation requirements
Demonstrated written / oral communication skills
Ability to effectively manage time and resource
Ability to effectively communicate, verbally and in writing
Ability to interface with peers
Proficient in Microsoft Office/Excel, Word, Outlook programs
Willing to work flexible, and extended hours, if needed
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
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Job Description
Dispatcher Infrastructure Products Group
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.
Job Summary
The Dispatcher will be responsible for scheduling and expediting on-time deliveries of finished products to customers' jobsites. The Dispatcher will also assist production with backlog reports and communicating customer needs to production managers.
Job Responsibilities
- Greets walk-in customers and supports them with will call order needs
- Manages main line inbound call volume and supports general inquiries from customers
- Proactively communicates and adjusts schedule, as needed, to accommodate customer needs
- Proactively communicate with customer their job status and product delivery schedule
- Support customer product returns by keeping a record of the return and completing the return form
- Support Safety program by entering CI/PBO cards
- Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing shipment pickups, deliveries, maintenance, etc.
- Actively participates in training and development
Job Requirements
At least 2 years of dispatch or customer service experience
Previous precast concrete experience a plus
High School Diploma or equivalent preferred
Understanding of safety and transportation requirements
Demonstrated written / oral communication skills
Ability to effectively manage time and resource
Ability to effectively communicate, verbally and in writing
Ability to interface with peers
Proficient in Microsoft Office/Excel, Word, Outlook programs
Willing to work flexible, and extended hours, if needed
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
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ABOUT THE COMPANY
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