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Summary
Customer Service Representative
Answering phones professionally and timely
Answering email requests professionally and timely
Providing general customer service
Research of shipments for Corporate/Accounting requests/reports
Communicate charges with accounting when outside vendors are used
Understanding TSA regulations
Develop pickup/delivery routes and maintain contact with drivers throughout the day
Modify daily routes to accommodates the needs of customers
Act as a communication liaison between customers, drivers, sales, and company facilities
Cultivate strong relationships with drivers and customers
Scheduling of residential pickups
Able to work overtime and weekend on call rotations
Other duties assigned deemed necessary by the Cartage Supervisor
Requirements:
Bilingual (Spanish/English) is a PLUS!
Must have dispatch experience and be familiar with the So Cal area
Multitasker, there are heavy call, email, and workload volumes
OT and flexible schedule
Good customer service skills
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Job Description
Customer Service Representative
Answering phones professionally and timely
Answering email requests professionally and timely
Providing general customer service
Research of shipments for Corporate/Accounting requests/reports
Communicate charges with accounting when outside vendors are used
Understanding TSA regulations
Develop pickup/delivery routes and maintain contact with drivers throughout the day
Modify daily routes to accommodates the needs of customers
Act as a communication liaison between customers, drivers, sales, and company facilities
Cultivate strong relationships with drivers and customers
Scheduling of residential pickups
Able to work overtime and weekend on call rotations
Other duties assigned deemed necessary by the Cartage Supervisor
Requirements:
Bilingual (Spanish/English) is a PLUS!
Must have dispatch experience and be familiar with the So Cal area
Multitasker, there are heavy call, email, and workload volumes
OT and flexible schedule
Good customer service skills
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ABOUT THE COMPANY
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