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Summary
Dispatcher (Electrical & HVAC)
Fuquay-Varina, NC (On-Site) $45K$65K + Bonus Opportunities MondayFriday | 7AM4PM | Occasional On-Call
About the Opportunity
We're partnered with a growing, family-oriented home services company looking to add a strong Dispatcher to support electrical and HVAC operations. This is a key role for someone who enjoys keeping things moving, solving problems in real time, and being the steady hand that helps both customers and technicians have a smooth experience. This role is more than plugging jobs into a board it's about coordinating people well, communicating clearly, thinking ahead, and helping the team operate at a high level. It's a strong fit for someone who takes ownership, stays calm under pressure, supports the team, and enjoys finding solutions in a fast-moving environment. If you like structure but can adapt when things change, enjoy helping others succeed, and want a role where your impact is felt daily, this could be worth exploring.
What You'll Be Doing
- Dispatch electrical and HVAC technicians based on skillset, location, and job type
- Manage and adjust schedules throughout the day to maximize productivity
- Coordinate closely with CSRs and field technicians to keep jobs flowing smoothly
- Handle inbound and outbound calls regarding scheduling and appointment changes
- Keep accurate job notes and scheduling records in the CRM
- Help prioritize urgent calls and solve scheduling challenges in real time
- Support office operations and contribute to overall team success
What You'll Get
- $45K$65K base depending on experience
- Bonus opportunities and overtime potential
- Medical, dental, vision
- 401(k) with match
- PTO and paid holidays
- Ongoing training and development
- Supportive team environment with growth opportunity
What They're Looking For
- Dispatching, scheduling, or coordination experience (12+ years preferred)
- Home services/trades exposure is a plus (HVAC, plumbing, electrical)
- ServiceTitan or similar CRM experience preferred
- Strong communication and multitasking ability
- Organized, detail-oriented, and dependable
- Comfortable making decisions and adjusting priorities quickly
- Team-oriented mindset with willingness to learn and improve
What Makes Someone Successful Here
- Takes ownership and keeps things moving without waiting to be told
- Communicates clearly with both customers and technicians
- Stays composed and solution-oriented under pressure
- Supports the team and pitches in when needed
- Open to feedback and always looking to improve
- Reliable, consistent, and follows through
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Job Description
Dispatcher (Electrical & HVAC)
Fuquay-Varina, NC (On-Site) $45K$65K + Bonus Opportunities MondayFriday | 7AM4PM | Occasional On-Call
About the Opportunity
We're partnered with a growing, family-oriented home services company looking to add a strong Dispatcher to support electrical and HVAC operations. This is a key role for someone who enjoys keeping things moving, solving problems in real time, and being the steady hand that helps both customers and technicians have a smooth experience. This role is more than plugging jobs into a board it's about coordinating people well, communicating clearly, thinking ahead, and helping the team operate at a high level. It's a strong fit for someone who takes ownership, stays calm under pressure, supports the team, and enjoys finding solutions in a fast-moving environment. If you like structure but can adapt when things change, enjoy helping others succeed, and want a role where your impact is felt daily, this could be worth exploring.
What You'll Be Doing
- Dispatch electrical and HVAC technicians based on skillset, location, and job type
- Manage and adjust schedules throughout the day to maximize productivity
- Coordinate closely with CSRs and field technicians to keep jobs flowing smoothly
- Handle inbound and outbound calls regarding scheduling and appointment changes
- Keep accurate job notes and scheduling records in the CRM
- Help prioritize urgent calls and solve scheduling challenges in real time
- Support office operations and contribute to overall team success
What You'll Get
- $45K$65K base depending on experience
- Bonus opportunities and overtime potential
- Medical, dental, vision
- 401(k) with match
- PTO and paid holidays
- Ongoing training and development
- Supportive team environment with growth opportunity
What They're Looking For
- Dispatching, scheduling, or coordination experience (12+ years preferred)
- Home services/trades exposure is a plus (HVAC, plumbing, electrical)
- ServiceTitan or similar CRM experience preferred
- Strong communication and multitasking ability
- Organized, detail-oriented, and dependable
- Comfortable making decisions and adjusting priorities quickly
- Team-oriented mindset with willingness to learn and improve
What Makes Someone Successful Here
- Takes ownership and keeps things moving without waiting to be told
- Communicates clearly with both customers and technicians
- Stays composed and solution-oriented under pressure
- Supports the team and pitches in when needed
- Open to feedback and always looking to improve
- Reliable, consistent, and follows through
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ABOUT THE COMPANY
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