Cloud Support Administrator (Full Scope Polygraph Clearance)

Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance .Responsibilities of the Cloud Support Administrator include: Monitor deployment flows and elevate operational issues to deployment teamsRun documented deployment scripts and procedures with precisionCoordinate and support outage restoration actions within published SLAsDocument investigative and restorative actions for audit and root cause analysisCollaborate with feature teams to identify and drive fixes and recovery leversTroubleshoot and debug service outages and customer-impacting issuesUpdate SOPs and technical training documentation as neededSupport secure work area operations, including hardware deployments and equipment troubleshootingProvide physical escort for maintenance, cleaning, and other servicesAssist with user account provisioning, certificate issuance, and troubleshootingRequired Qualifications for the Cloud Support Administrator: Active TS/SCI with FSP clearance2 years operations experience providing application infrastructure support1 year performing system administration support (Windows/Linux)Experience working with PowershellAzure experienceComfortable with shift work in a 24/7 support environmentExcellent customer service and communication skillsStrong written and verbal English communication skillsAdaptability to fast-paced environments with shifting prioritiesCompensation for the Cloud Support Administrator includes: Salary Range: $70,000 - $100,000 depending on experienceFull Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal HolidaysThis job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date.#J-18808-Ljbffr

Zachary Piper Solutions is seeking a Cloud Support Administrator to join a Secure Operations Center (SOC) team providing 24x7x365 operational support for Azure core and Office365 platforms. This role is critical to maintaining secure, resilient, and high-performing infrastructure across multiple workstreams in a classified environment. This position will be onsite in Reston, VA and requires a TS/SCI with FSP clearance .Responsibilities of the Cloud Support Administrator include: Monitor deployment flows and elevate operational issues to deployment teamsRun documented deployment scripts and procedures with precisionCoordinate and support outage restoration actions within published SLAsDocument investigative and restorative actions for audit and root cause analysisCollaborate with feature teams to identify and drive fixes and recovery leversTroubleshoot and debug service outages and customer-impacting issuesUpdate SOPs and technical training documentation as neededSupport secure work area operations, including hardware deployments and equipment troubleshootingProvide physical escort for maintenance, cleaning, and other servicesAssist with user account provisioning, certificate issuance, and troubleshootingRequired Qualifications for the Cloud Support Administrator: Active TS/SCI with FSP clearance2 years operations experience providing application infrastructure support1 year performing system administration support (Windows/Linux)Experience working with PowershellAzure experienceComfortable with shift work in a 24/7 support environmentExcellent customer service and communication skillsStrong written and verbal English communication skillsAdaptability to fast-paced environments with shifting prioritiesCompensation for the Cloud Support Administrator includes: Salary Range: $70,000 - $100,000 depending on experienceFull Benefits: Medical, Dental, Vision, 401k, Paid Time Off, and Federal HolidaysThis job opens for applications on 9/2/2025. Applications will be accepted for at least 30 days from the posting date.#J-18808-Ljbffr

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