Knowledge Technical Writer - Active Top Secret Required

Knowledge Management Specialist Principal

Transform technology into opportunity as a Full Time, On-Site Knowledge Technical Writer with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you serve as a critical link between complex technical data and actionable support, ensuring the Tier 1 Help Desk has the documentation needed to succeed. At GDIT, people are our differentiator. As a Knowledge Technical Writer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a professional who brings initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

How A Knowledge Technical Writer Will Make An Impact:

• Develop, write, and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides specifically for the Tier 1 Help Desk.
• Partner with Quality and Training teams to analyze help desk performance and ticket data to identify knowledge gaps.
• Translate informal troubleshooting steps from resolved tickets into official, clear, and concise knowledge base articles.
• Manage the full lifecycle of documentation, including creation, regular reviews, updates, and archival to keep the knowledge base current.
• Collaborate with the Knowledge Manager to align all Tier 1 documentation with the broader KM strategy and framework.
• Assist in creating training materials for the Tier 1 Help Desk based on established SOPs and knowledge articles.
• Champion the use of the knowledge base to improve the quality, consistency, and efficiency of help desk support.
• Track and report on KPIs related to content effectiveness, such as reduced resolution times and lower escalation rates.
• Support Tier 1 technicians by guiding them to correct documentation and gathering feedback for continuous improvement.
• Obtain and maintain a CompTIA Security+ certification (DoD 8570 Compliance) within six months of starting.
• Maintain an active Top Secret security clearance with SCI eligibility.
• Perform all duties on-site at the customer location in Washington, D.C.

What You'll Need to Succeed

• Required Experience: 4 years of related experience.
• Required Technical Skills: CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Preferred Skills: BS/BA highly desired.
• Location: On Customer Site, Washington, District of Columbia.

GDIT Is Your Place

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

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