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Summary
Position: Dispatcher
- Implement and maintain an effective dispatch system
- Must have Automotive Service Experience
- Manages the workflow in the shop
- Coordinate and assign tickets to the technicians
- Ensure the shop is efficient and productive
- Communicate between technicians, service advisors and management
- Ensuring completed repairs meet quality standards and perform road test on all vehicles
- Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
- Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Other duties assigned
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Job Description
Position: Dispatcher
- Implement and maintain an effective dispatch system
- Must have Automotive Service Experience
- Manages the workflow in the shop
- Coordinate and assign tickets to the technicians
- Ensure the shop is efficient and productive
- Communicate between technicians, service advisors and management
- Ensuring completed repairs meet quality standards and perform road test on all vehicles
- Monitor the progress of repairs, update job status, and proactively communicate any delays or issues
- Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Other duties assigned
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ABOUT THE COMPANY
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