Dispatcher

Casteel Air
Lawrenceville, Georgia 30043 United States  View Map
Posted: Jun 17, 2026
  • Full Time
  • Federal Government
  • Human and Social Services
  • Summary

    Dispatcher

    Casteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatcher to work Tuesday - Saturday from 10:00AM - 7:00PM!

    Competitive hourly compensation + bonus potential

    Consistent weekly schedule

    Opportunity for career growth

    Continued training and development

    Work/life balance

    Family environment

    Primary Job Function:

    Maintain the service technicians, plumbers, and electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.

    Daily Duties:
    • Coordinate scheduled calls
    • Receive emergency and non-emergency calls
    • Dispatch service technicians, one call at a time
    • Maintain the dispatch board/schedule
    • Monitor the route and status of technicians to coordinate and prioritize their schedule
    • Prioritizing calls according to urgency and importance
    • Forecast workload 2-3 days out
    • Provide technicians with information about orders, traffic, obstacles, and requirements
    • Forward list of parts needed by a technician to the parts department
    • Update customer files as information is received
    • Confirm all calls for following day
    Requirements:
    • Proven experience as dispatcher or relevant position
    • Tech-savvy with knowledge of relevant methods (CAD)
    • Fast typing with experience in data entry
    • Knowledge of procedures and guidelines for emergency situations
    • Proficient in English (oral and written)
    • Outstanding organizational and multitasking abilities
    • Active listener with excellent communication skills
    • Sound judgment and critical thinking
    • High school diploma

    Job Type: Full-time

    Salary: $18 to $22.00/hour

  • Job Description

    Dispatcher

    Casteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatcher to work Tuesday - Saturday from 10:00AM - 7:00PM!

    Competitive hourly compensation + bonus potential

    Consistent weekly schedule

    Opportunity for career growth

    Continued training and development

    Work/life balance

    Family environment

    Primary Job Function:

    Maintain the service technicians, plumbers, and electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers.

    Daily Duties:
    • Coordinate scheduled calls
    • Receive emergency and non-emergency calls
    • Dispatch service technicians, one call at a time
    • Maintain the dispatch board/schedule
    • Monitor the route and status of technicians to coordinate and prioritize their schedule
    • Prioritizing calls according to urgency and importance
    • Forecast workload 2-3 days out
    • Provide technicians with information about orders, traffic, obstacles, and requirements
    • Forward list of parts needed by a technician to the parts department
    • Update customer files as information is received
    • Confirm all calls for following day
    Requirements:
    • Proven experience as dispatcher or relevant position
    • Tech-savvy with knowledge of relevant methods (CAD)
    • Fast typing with experience in data entry
    • Knowledge of procedures and guidelines for emergency situations
    • Proficient in English (oral and written)
    • Outstanding organizational and multitasking abilities
    • Active listener with excellent communication skills
    • Sound judgment and critical thinking
    • High school diploma

    Job Type: Full-time

    Salary: $18 to $22.00/hour

  • ABOUT THE COMPANY

    • Government Careers
    • Government Careers

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    Whether you’re starting your career or seeking new opportunities, these roles provide pathways for growth, security, and service.

    Explore positions across a wide range of fields and take the first step toward a rewarding future in public service.

    Show more

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