Mission Advisor (Aviation Flight Support)

Mission Advisor – Trip Support Services Location: Cincinnati, OH (Must be located within the Cincinnati area, as this is not a remote position)Support Global Aviation Missions As a Mission Advisor with World Fuel, you'll be the operational heartbeat behind our clients' flights. You will coordinate every detail of their mission—from trip planning to vendor communication—ensuring a seamless and safe travel experience.Responsibilities Client & Mission Coordination Serve as the primary point of contact for clients, processing new trip write‑ups and revisions (simple and complex).Provide accurate, timely updates throughout all stages of mission planning.Convert client requirements into actionable trip plans that meet their preferences, schedules, and regulatory needs.Vendor & Service Management Initiate and send service requests to ground handlers, hotels, transportation providers, and other vendors.Confirm all services and ensure every detail is captured accurately in the mission support system.Review and respond to incoming messages from clients and vendors, assigning tasks appropriately.Internal Collaboration Work closely with internal teams—including flight planning, weather, regulatory, crew accommodations, and fuel services—to ensure all mission components are properly arranged.Conduct detailed trip reviews, ensuring accuracy and quality before transmission.Identify service issues and collaborate with peers and leadership to implement improvements.Operational Excellence Monitor all mission details to ensure services are confirmed ahead of lead times, curfews, and operational restrictions.Maintain a high level of quality and accuracy in all client communications and documentation.Perform additional duties and special projects to support the overall success of client missions.Qualifications Required Skills & Experience Ability to perform all Mission Services Coordinator responsibilities.Minimum 2 years of aviation‑related experience is a plus.Strong client‑service orientation with confidence to solve problems quickly and professionally.Proficiency in the Microsoft Office Suite (Word, PowerPoint, Outlook).Ability to navigate multiple databases at once and maintain accuracy under deadlines.Strong attention to detail in all data entry and documentation.Ability to work efficiently with a multi‑line phone system.Basic math skills for flight schedule calculations; comfort using 24‑hour clock format.Solid understanding of global geography as it relates to aviation operations.Preferred Qualifications FAA Dispatcher License or Air Traffic Control certification.Experience as a scheduler or dispatcher in an aviation flight department.Some college coursework or equivalent military experience.Work Environment & Schedule Team‑based operations environment supporting flights worldwide. Rotating shifts in a 24/7/365 operation.World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.#J-18808-Ljbffr

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