Returns Associate

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.Granite was recently named One of Forbes Best Employers for Diversity.Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.EOE/M/F/Vets/DisabledJob DescriptionGeneral Summary of PositionThe Returns Associate processes incoming returns accurately, verifies RMAs, inspects product condition, and updates system records. This role ensures timely disposition—restock, repair, or scrap—while maintaining inventory integrity and supporting customer credit issuance.ResponsibilitiesReceive and log returned goods; verify against RMA and order records.Inspect items for condition and completeness, document findings.Update ERP/WMS with return status and inventory movements.Restock acceptable items and route nonconforming items appropriately.Print documentation and labels for return-to-vendor (RTV) when required.Perform basic quality checks and elevate discrepancies.Required QualificationsHigh school diploma or equivalent required0–2 years of returns processing or warehouse experienceAbility to lift and move packages up to 50 lbs safelyBasic computer proficiency; familiarity with ERP/WMSStrong attention to detail and documentation accuracyPreferred QualificationsExperience with RMA processes and RTV documentationKnowledge of basic quality inspection standardsHigh school diploma or equivalent requiredOur culture and internship programs are designed to develop talent across the organization.#J-18808-Ljbffr

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