Housing Program Specialist

Description

SHRA is seeking a mission-driven candidate to join our Housing Choice Voucher department as a Housing Program Specialist. This position is crucial to caseload management and the day-to-day coordination and quality control of the Housing Authority’s housing assistance programs , ensuring accurate eligibility processing, inspections, leasing actions, and re-certifications.

Candidates who thrive in this role have the following skills:

• Caseload Management
• Adaptability
• Effective Communication
• Time Management
• Continuous Learner

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• Alternate 9/80 Work Schedule: Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement: Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits: Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package: 12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• Tuition Reimbursement up to $5,250/year: SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.
Classification: Represented by SHRA Employee Association

Supplemental Questions: Please answer the supplemental questions fully and completely. Candidates who respond with "see resume" may be disqualified.

Examination Process: Only the most qualified and up to 16 candidates may be invited to an oral examination. Candidates must pass the oral examination to be placed on the eligible list for this classification.

Essential Areas of Responsibility

Under general supervision, performs a variety of and advanced journey level work related to the Housing Authority's provision of housing assistance programs. Duties include managing an assigned caseload, performing day-to-day coordination and quality control of eligibility, inspections, news leases, annual re-certifications and program terminations in accordance with Agency policy and in compliance with funding regulations for subsidized housing; conduct physical inspections of Agency real property, as assigned.

Classification Distinction

This is the advanced journey level class in the Housing Program series. Incumbents perform the most difficult and complex duties and are required to have advanced program and operational knowledge across Housing Authority functions. Incumbents are responsible for analyzing complex situations and for developing and implementing solutions. This classification functions with a high level of independence and assists in the integration and coordination of the separate housing programs functions. Incumbents may act as a team leader for their assigned functional area. This classification is distinguished from the Housing Program Technician II classification in that it is responsible for resolving the most difficult and complex issues, as well as for the coordination of functions.

Education & Experience

Education and Experience
Any combination of experience and education which would provide the required knowledge and abilities is qualifying.

Education: Equivalent to two (2) years of college (48 semester units or more) in social services, business, management, with an emphasis on case management.

Experience: In addition to the educational experience, must have at least (2) years of equivalent experience in a similar position in which most of the essential functions of the position were performed, with an emphasis on case management. Two (2) additional years of actual experience in a similar position will be accepted as equivalent to two (2) years of completed college education. GED or High School Diploma is required when substituting experience for College degree.

Job Duties & Responsibilities

Client Service

• Implement the departments Mission Statement in all aspects of customer contact
• Counsel applicants, tenants and owners on program rules and regulations
• Monitor repayment agreements
• Disseminate program information throughout the community via public speaking forums and seminars
• Respond quickly by telephone or in writing to public inquiries

Operations

• Implement caseload management process for Section 8 program participants
• Implement Housing Quality Standards inspections process and ensure that regulations are met
• Conduct initial and annual interviews with clients
• Performs annual, interim, and special recertification of participants; receives, reviews, and processes recertification packets.
• Calculate and determines initial and continued eligibility for to receive assistance under various programs; issues vouchers to eligible applicants in leased housing programs and recertifies participants to transfer.
• Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants
• Review and apply pertinent provisions of HUD rules and regulations
• Negotiate rent with landlords for Section 8 housing units and schedule inspections
• Prepare and maintain accurate and detailed case files
• Process damage claims
• Verify ownership of property
• Evaluate unlawful detainer reports and credit and criminal background checks

Non-acceptance and Termination Process

• Prepare written reports and correspondence as required
• Monitor case files for program violations and recommend further action
• Represent Agency at tenant conferences, reviews, hearings and court proceedings
• Assist with disputes and conflicts

Advanced Journey Level Support

• May provide functional guidance and support to lower level staff
• May assist supervisor in training new and lower level staff

SHRA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.

In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• 12 paid holidays plus 3 floating holidays
• Agency closure the last full week of December
• 2 weeks of vacation per year with increasing accruals based on years of service
• 12 sick days per year
• Medical and Dental insurance for full family (through CalPERS)
• Free Vision insurance for up to Employee + 1
• CalPERS Pension Retirement
• $10,000 life insurance
• Bilingual pay - 5% additional
• Downtown parking subsidy of $175/month (eligible locations)
• Tuition and Student loan reimbursement up to $5,250 per year
• Professional Development opportunities

Retirement benefits
Employees who retire with SHRA are eligible for the following CalPERS benefits.

• CalPERS pension
• Free medical insurance after retirement after 20 years of service

Additional benefits

• Bilingual certified staff receive an additional 5% each pay period once they have been tested and certified as a bilingual resource.
• SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program. The PSLF program forgives the remaining balance on your Direct Loans.
• SHRA strives to provide a work-life balance to all employees. In addition to generous paid leave benefits, SHRA employees work a two-week schedule of nine 9-hour days with every other Friday off.

Closing Date/Time: 7/16/2026 5:00 PM Pacific

Sacramento Housing & Redevelopment Agency

Show more