SOC Analyst

Security Operations Specialist

Monitoring and Control Verification

• Monitor VSS, ACS, and IDS systems to ensure continuous situational awareness.
• Validate that controls operate as designed and identify system degradation or gaps.

Incident Detection, Analysis and Response

• Triage alarms using defined severity and risk frameworks.
• Investigate alarm activation and analytical system alerts.
• Initiate internal/external notifications, including law enforcement, control centers, and security leadership.

Evidence Handling & Documentation

• Preserve digital evidence following chain-of-custody requirements.
• Maintain complete, time-stamped documentation of shift activity.
• Generate defensible reports for audits, legal purposes, or regulatory use.

Operational Risk Intelligence

• Identify recurring vulnerabilities and provide trend reporting.
• Support enterprise risk register updates with observed patterns.

Compliance & Audit Support

• Support ISO internal audits and documentation reviews.
• Participate in corrective action tracking and continuous improvement activities.

Minimum Qualifications

• Minimum 3+ years of security operations, SOC work, law enforcement dispatch, or similar experience.
• Experience with VSS, ACS, IDS, and incident management platforms.
• Strong documentation, reporting, and communication skills.
• Ability to work in a 24/7 environment with rotating shifts.

Minimum Knowledge, Skills, and Abilities

• Ability to interact effectively and professionally with persons from diverse cultural, educational, socioeconomic, racial, ethnic, and professional backgrounds.
• Ability to perform under pressure and tight deadlines.
• Ability to maintain job-related certifications which include, but are not limited to, National Crime Information Center and Commonwealth Law Enforcement Assistance Network (CLEAN) or applicable system clearance.
• Must be familiar with industry standards and best practices for physical security (ASIS, APTA, ANSI, ISC, etc).
• Interpersonal, organizational, and problem-solving skills, including a demonstrated ability to work effectively both independently and in a team or collaborative environment.
• Ability to communicate complex information efficiently and effectively and in a manner that meets diverse audiences' needs, including senior-level leadership.
• Proficiency in utilizing Microsoft Office, including SharePoint, Excel, Outlook, Word and PowerPoint.
• Ability to handle pressure; fast-paced environment, and aggressive deadlines during an emergency and non-emergency situation.

Preferred Experience, Education, and Qualifications

• Experience with the administration, operation, and maintenance or installation of enterprise physical security systems, including Genetec-based access control systems (ACS), Lenel video surveillance systems (VSS), and/or intrusion detection systems.
• Ability to proactively prevent and analyze problems and to take appropriate immediate action.
• Ability to assist in problem resolution and technical troubleshooting when field support is needed.
• Ability to participate in projects related to assigned responsibilities.
• Ability to work with autonomy.
• Previous experience in emergency dispatching (Police/Fire/EMS).

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