GENERAL SERVICES SUPERVISOR

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Supervises personnel engaged in custodial and other building maintenance services for various Metro locations.

Recruitment Timelines: The written exam is projected to be scheduled for July 27, 2026. Interviews are tentatively planned for the week of August 3, 2026 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Plans, creates and monitors custodial maintenance work for various Metro locations

• Travels to various Metro facilities to monitor work performance of subordinates

• Oversees provision of routine repairs and general maintenance of buildings, office equipment, and furniture

• Recommends and schedules repairs of equipment, furnishings, and facilities

• Maintains inventory of custodial supplies and equipment

• Prepares reports, correspondence, purchase verifications, and data for budget preparation

• Provides safety training to staff

• Inspects work in progress and completed projects

• Utilizes a computer-based information system to process work orders, incidents, timesheets, and material requests

• Supervises, trains, and motivates a multi-skilled staff in a variety of locations; conducts performance evaluations

• Accounts for subordinates and personal compliance with all of Metro's safety rules, polices, and procedures

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business Administration or related field preferred

Experience

• Three years of relevant experience performing building maintenance or custodial work with a minimum of one year of experience working in a lead or supervisory-level capacity in building maintenance or custodial work

Certifications/Licenses/Special Requirements

• Valid California Class C Driver License
• Must have completed or be able to complete Metro's pre-supervisory training within probationary period
• Exposure to weather and physical hazards
• Frequent travel to other Metro locations
• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye, and hearing protective devices (HPD), if and when required
• May be assigned to work varied shifts and weekends

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of building maintenance and custodial work
• Tools, equipment, and supplies utilized in maintenance and janitorial work
• Safety procedures related to building maintenance
• Principles of supervision
• Applicable business software applications

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Planning, organizing, and monitoring custodial maintenance activities
• Determining strategies to achieve goals
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Quick and sound decision making
• Communicating effectively orally and in writing
• Preparing reports and correspondence
• Interacting professionally with various levels of Metro employees and outside representatives
• Supervising, training, and motivating subordinates

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Make daily assignments to subordinates
• Meet tight time constraints and deadlines
• Think and act independently
• Utilize a personal computer and required software
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Travel to offsite locations
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions

• Exposure to infectious material/diseases
• Exposure to moving machinery and/or vehicles
• Exposure to physical and verbal abuse by clients/customers and/or general public
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
• Extensive safety training and/or use of protective devices and personal protective gear
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
• Local travel

Physical Effort Required

• Type and use a keyboard and mouse to perform necessary computer-based functions
• Standing
• Walking (distance 5' to 100')
• Driving and/or operating heavy equipment
• Communicating through speech in the English language required
• Good distance vision and/or depth perception to judge distances

ASB

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

PTSC BENEFITS

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

Closing Date/Time: 7/15/2026 5:00 PM Pacific

Los Angeles County Metropolitan Transportation Authority - LA Metro

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