Remote Security Service Engineer

System Operations & Proactive Maintenance

Perform daily operational monitoring of Genetec Security Center environments. Monitor and review: system alerts, archiver health, recording status, storage utilization, RAID health, bandwidth utilization, camera operational status. Conduct preventative maintenance activities across security infrastructure and associated hardware. Validate camera functionality, alignment, video quality, and analytics operation. Support ongoing firmware, patching, and software update activities in accordance with approved maintenance processes. Assist with server and storage operational maintenance. Review backup status and recovery validation processes to support operational continuity. Maintain operational awareness of system capacity and infrastructure health.

Reactive Service & Troubleshooting

Respond to reactive service requests, incidents, and operational issues related to the Genetec environment. Troubleshoot and resolve issues involving Genetec Security Center, video management systems, access control integrations, camera failures, recording issues, storage-related alerts, server and workstation performance. Support service desk escalations and engineering-level troubleshooting activities. Coordinate with manufacturers and third-party vendors for advanced issue resolution and hardware support. Assist authorized personnel with video retrieval and evidence export requests. Participate in after-hours or on-call support rotations as required.

Engineering Support & System Optimization

Support operational optimization activities within the Genetec platform. Perform camera tuning and optimization, including bitrate adjustments, resolution optimization, codec validation, analytics tuning. Support multicast validation and bandwidth utilization analysis related to security operations. Assist with upgrade validation, testing, and controlled deployment activities. Support operational integration troubleshooting between Genetec and associated systems. Provide operational recommendations focused on system reliability, performance, and maintainability. Support technical coordination activities with internal teams and customer stakeholders.

Documentation & Reporting

Maintain accurate operational documentation, including system inventories, maintenance records, support documentation, configuration records, SOP updates. Document troubleshooting activities, incident resolution, and operational findings within the ITSM platform. Assist with operational reporting related to system health, device status, support trends, maintenance activities. Support the maintenance of architecture diagrams and operational support documentation using tools such as Microsoft Visio and Microsoft Office.

Compensation: $40/hr to $52/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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