Job Summary
Supports the Human Services Division by administering programs, monitoring contract and program performance, and ensuring compliance with local, state and federal requirements. Coordinates with City departments, regional partners, City boards and commissions, service providers, and community stakeholders. Leads special projects, conducts research and data analysis, prepares reports and presentations, and responds to public inquiries. Tracks relevant legislation, recommends policy, and procedural updates. May oversee support staff. *Classification specification pending Personnel Board approval.
In January 2026, the Santa Monica City Council approved the launch of one of the largest locally funded restorative justice initiatives of its kind, establishing a $3.5 million Restorative Justice Fund and a new Restorative Justice Commission. The citywide Restorative Justice Program aims to address historically rooted harm caused by past municipal actions, advancing a priority initiative tied to equity, reconciliation and historic accountability.
The program will be guided by three core components: a dedicated fund, a City Council-appointed Restorative Justice Commission to establish eligibility and oversight standards, and independent administration to ensure a fair, transparent and legally sound process. This newly established position will support the work of the commission, coordinate with external partners, and manage related contracts.
Representative Duties
Assists in the administration of City-funded programs, including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation.
Monitors contract compliance and performance of City-funded social service programs. Reviews and assesses audited financial statements from City-funded social service agencies.
Reviews program performance measures and outcomes. Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations.
Ensures the City remains in compliance with respect to its contracts with external funding agencies, including state and federal agencies.
Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies that enhance civic wellbeing, promote restorative justice, and advocate for marginalized communities.
Provides technical assistance to service providers on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas.
Works with City divisions, boards and commissions, service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City.
Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region.
Procures and manages consultants engaged by the City.
Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports.
Conducts complex and/or administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division.
Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division.
Provides staff support to City Commissions and committees as assigned.
Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures.
Researches, analyzes, and interprets data and other information related to social service programs and policies.
Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner.
Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public.
Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance.
Assigns, monitors and reviews work of support staff, as assigned.
Performs other duties, as assigned.
Requirements
Knowledge of:
Low-income and vulnerable populations, including people of color, people experiencing homelessness, youth and families, seniors, and people with disabilities.
Economic and social issues that contribute to poverty and social inequity
Challenges/barriers faced by vulnerable and disenfranchised households in maintaining housing stability and economic stability and accessing education and other opportunities.
Available and emerging programs and community issues related to vulnerable and disenfranchised populations
Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations
Development of and processes associated with Request for Proposals (RFPs)
Grants and contractual agreement management
Budget development and management
Report and grant writing techniques
Supervisory principles and practices
Best practices in service delivery, funding sources and other resources relating to serving vulnerable and disenfranchised populations
Principles of staff training and supervision
Effective supervisory techniques
Effective customer service techniques
Best practices of trauma-informed and asset-based care
Social and restorative justice programs and best practices
Ability to:
Develop, implement and administer projects and programs that advance the work of the Human Services Division
Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements
Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division
Analyze and apply federal and local monitoring, reporting performance and audit requirements
Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public
Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches
Supervise, train and evaluate the work of staff
Review and analyze program budgets and fiscal reports
Analyze and solve administrative and budgeting problems
Prepare analytical reports, including staff reports to Council and Commissions
Communicate effectively both orally and in writing
Provide effective customer service
Maintain accurate records and files
Skill in:
Independent, complex problem solving and analysis
Dealing with the public
Working cooperatively with community groups
Writing reports and correspondence
Using a personal computer and applicable software applications
Education, Training and Experience:
Graduation from an accredited college or university with a bachelor's degree. A master's degree in a related field is desirable.
Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports.
Supplemental Information
How to Apply:
Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so will result in your application being evaluated without the education being considered.
Selection Process:
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview.
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Note: Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.
Background Investigation:
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Inclusion & Diversity Statement
The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
Closing Date/Time: 7/27/2026 5:30 PM Pacific
Supports the Human Services Division by administering programs, monitoring contract and program performance, and ensuring compliance with local, state and federal requirements. Coordinates with City departments, regional partners, City boards and commissions, service providers, and community stakeholders. Leads special projects, conducts research and data analysis, prepares reports and presentations, and responds to public inquiries. Tracks relevant legislation, recommends policy, and procedural updates. May oversee support staff. *Classification specification pending Personnel Board approval.
In January 2026, the Santa Monica City Council approved the launch of one of the largest locally funded restorative justice initiatives of its kind, establishing a $3.5 million Restorative Justice Fund and a new Restorative Justice Commission. The citywide Restorative Justice Program aims to address historically rooted harm caused by past municipal actions, advancing a priority initiative tied to equity, reconciliation and historic accountability.
The program will be guided by three core components: a dedicated fund, a City Council-appointed Restorative Justice Commission to establish eligibility and oversight standards, and independent administration to ensure a fair, transparent and legally sound process. This newly established position will support the work of the commission, coordinate with external partners, and manage related contracts.
Representative Duties
Assists in the administration of City-funded programs, including the establishment of funding priorities and recommendations, program design and implementation, and performance evaluation.
Monitors contract compliance and performance of City-funded social service programs. Reviews and assesses audited financial statements from City-funded social service agencies.
Reviews program performance measures and outcomes. Analyzes and interprets program data to generate meaningful conclusions and appropriate recommendations.
Ensures the City remains in compliance with respect to its contracts with external funding agencies, including state and federal agencies.
Plans, organizes and directs special programs and projects that advance community priorities and council adopted strategies that enhance civic wellbeing, promote restorative justice, and advocate for marginalized communities.
Provides technical assistance to service providers on program development, policies and procedures, project budget, documentation and data collection, program outcomes, and other administrative and fiscal areas.
Works with City divisions, boards and commissions, service providers, other community organizations and members of the public to ensure alignment and the effective coordination of social services consistent with policies adopted by the City.
Works with regional organizations and coalitions to ensure the coordination of social services delivery, policy and funding across the region.
Procures and manages consultants engaged by the City.
Participates in the preparation of a variety of reports including staff reports, fiscal and/or budgetary reports and required federal, state and local plans and reports.
Conducts complex and/or administrative research, studies and surveys. Prepares reports recommending appropriate courses of action for solutions and/or advocacy on issues related to the work of the Human Services Division.
Makes presentations to boards and commissions, public and non-profit agencies and other community groups on issues related to the work of the Human Services Division.
Provides staff support to City Commissions and committees as assigned.
Provides administrative support to the division through participation in team meetings and generates recommendations regarding division programs designs, policies and procedures.
Researches, analyzes, and interprets data and other information related to social service programs and policies.
Coordinates the responses and follow-up for public complaints, inquiries, requests and suggestions. Ensures that complaints are dealt with in a timely and effective manner.
Disseminates accurate information regarding the work of the Human Services Division and related community agencies to the public.
Keeps abreast of new legislation, regulations and policies relevant to division's operations and recommends and/or makes adjustments to division's procedures to ensure compliance.
Assigns, monitors and reviews work of support staff, as assigned.
Performs other duties, as assigned.
Requirements
Knowledge of:
Low-income and vulnerable populations, including people of color, people experiencing homelessness, youth and families, seniors, and people with disabilities.
Economic and social issues that contribute to poverty and social inequity
Challenges/barriers faced by vulnerable and disenfranchised households in maintaining housing stability and economic stability and accessing education and other opportunities.
Available and emerging programs and community issues related to vulnerable and disenfranchised populations
Best practices in program and project development, implementation and evaluation relating to low-income and vulnerable populations
Development of and processes associated with Request for Proposals (RFPs)
Grants and contractual agreement management
Budget development and management
Report and grant writing techniques
Supervisory principles and practices
Best practices in service delivery, funding sources and other resources relating to serving vulnerable and disenfranchised populations
Principles of staff training and supervision
Effective supervisory techniques
Effective customer service techniques
Best practices of trauma-informed and asset-based care
Social and restorative justice programs and best practices
Ability to:
Develop, implement and administer projects and programs that advance the work of the Human Services Division
Analyze large quantities of data and synthesize major issues and potential solutions, make decisions regarding program development and operations, resource needs and budgetary requirements
Interpret, explain and apply applicable local, state and federal laws, legislation and regulations pertaining to the work of the Human Services Division
Analyze and apply federal and local monitoring, reporting performance and audit requirements
Establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public
Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches
Supervise, train and evaluate the work of staff
Review and analyze program budgets and fiscal reports
Analyze and solve administrative and budgeting problems
Prepare analytical reports, including staff reports to Council and Commissions
Communicate effectively both orally and in writing
Provide effective customer service
Maintain accurate records and files
Skill in:
Independent, complex problem solving and analysis
Dealing with the public
Working cooperatively with community groups
Writing reports and correspondence
Using a personal computer and applicable software applications
Education, Training and Experience:
Graduation from an accredited college or university with a bachelor's degree. A master's degree in a related field is desirable.
Three years of recent, paid, work experience developing, organizing, evaluating and managing social services programs, providing high level administrative support, and preparing complex analytical reports.
Supplemental Information
How to Apply:
Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.
If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so will result in your application being evaluated without the education being considered.
Selection Process:
All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.
Testing may consist of a combination of any of the following and is subject to change as needs dictate: written test, performance test, evaluation of qualifications, oral interview.
If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Note: Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.
Background Investigation:
Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
Inclusion & Diversity Statement
The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and priority enrollment consideration at Hill & Dale Family Learning Center, Marine Park Child Development Center, and Santa Monica Early Childhood Lab School.
Closing Date/Time: 7/27/2026 5:30 PM Pacific
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
City of Santa Monica
Santa Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually.
The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms.
The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community.
The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour.
The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050.
The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system.
Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating.
Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene.
Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente.
Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.
MORE JOBS
-
Chief Security Officer Strategic Leader, Global Risk
- Costa Mesa, California
- Jobleads-US
- Jul 07, 2026
-
Spacecraft Program Lead: Cross-Functional PM
- Redondo Beach, California
- Impulse Space
- Jul 07, 2026
-
$88,596.00 Annually
Police Academy Trainee
- Manhattan Beach, California
- MANHATTAN BEACH, CA
- Jul 03, 2026
-
$104,249.60 - $156,374.40 Annually - 156374 Annually
SENIOR ENGINEER (ELECTRICAL TRANSIT VEHICLE ENGINEERING)
- One Gateway Plaza, Los Angeles, California
- Los Angeles Metro
- Jun 13, 2026
-
Field Security Technician - Access Control & Surveillance
- Santa Clarita, California
- Santa Clarita Valley Water Agency
- Jul 07, 2026
-
$52,534.92 - $67,060.32 Annually - 67060 Annually
CERTIFIED MEDICAL ASSISTANT
- Los Angeles, California
- LOS ANGELES COUNTY
- Apr 29, 2026
