MIT Dispatcher

The MIT Dispatcher position is at the front line of Les Olson IT's superior customer service. We're looking for a reliable, detail-oriented individual to add to the team that serves as our centralized communications hub for our Managed IT Services operations. This role is critical to ensure incidents and service requests are triaged correctly, technicians and engineers are scheduled efficiently, and customers receive timely, professional and outstanding customer service support. The MIT Dispatch Team is at the heart of fostering a culture of excellence, collaboration, and client satisfaction.The ideal candidate thrives in a fast-paced environment, communicates clearly under pressure, and enjoys keeping things organized and moving forward.Key ResponsibilitiesReceive, review, and prioritize incoming service requests (phone, email, Teams)Accurately dispatch tickets to the appropriate technician, engineer or teamMonitor ticket queues to ensure SLAs and response times are metCommunicate updates and expectations to customers in a professional mannerCoordinate schedules for onsite and remote techniciansEscalate urgent or high-impact issues appropriatelyMaintain accurate documentation and ticket notesRequired Skills & QualificationsStrong communication and customer service skillsAbility to multitask and stay organized in a high-volume environmentComfortable using ticketing systems and basic IT terminologyExcellent attention to detail and follow-throughCalm, professional demeanor during high-priority or stressful situationsReliable attendance and punctualityPreferred (Not Required)Familiarity with PSA/ticketing tools (ConnectWise, Autotask, etc.)Basic understanding of IT support workflowsProfessional IT Certifications (CompTIA, Microsoft, Cisco etc.We offer:Paid Time OffSick DaysPaid HolidaysLife InsuranceLocal Volunteer OpportunitiesReady to take the lead and make an impact?Join Les Olson IT in our Salt Lake office location and contribute to the Les Olson IT legacy of providing superior customer service.Job Type: Full-timeSchedule:Monday to Friday, 8am to 5pmOn call as neededLes Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.We take great pride not only in providing attentive and effective service to our customers, but also in creating an environment where our team members can grow and develop both professionally and personally. We invest in our people, working with each employee to design a fulfilling career path that evolves as they do.At Les Olson IT, “work/life balance” isn't just a buzzword. We actively protect our employees' personal time and ensure they have the resources they need to care for themselves and their families.#J-18808-Ljbffr

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