Client Experience Advocate

Client Experience AdvocateThe Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.ResponsibilitiesManage and respond to incoming client support needs with professionalism and careOwn each issue through to resolution or proper escalation, ensuring the client is never left in the darkDocument interactions and case details thoroughly in line with team standardsFollow established processes to troubleshoot and resolve a broad range of product inquiriesMaintain a learning mindset, actively working toward module-specific certificationsCollaborate with teammates and regional leadership to ensure consistent, effective supportProvide insight into common trends or client needs to support continuous improvementParticipate in regional initiatives, trainings, and knowledge-sharing efforts as applicableSupport clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadershipSuccess MetricsDemonstrated ownership and follow-through on all assigned issuesHigh-quality documentation and clear client communicationStrong early performance across core support responsibilitiesPositive client feedback and low case reopen ratesCompletion of initial module certification(s) within defined timeframesIncreasing depth of expertise in a specific module or functional areaRecognized by teammates and managers as dependable, eager to learn, and growth-mindedDemonstrated progression toward advanced certifications, regional projects, or mentorship responsibilitiesQualificationsDesire to build a career in client support, client success, SaaS, or public sector technologyExcellent communication skills and a strong service orientationAbility to manage multiple tasks and stay organized in a fast-paced environmentComfort learning technical concepts and using new toolsStrong sense of accountability—you follow through even when the answer isn't immediateEnthusiasm for growing product knowledge through training and certificationTeam-oriented with a commitment to learning and contributing to shared goalsLocationLubbock, Texas | Lakewood, Colorado | Billings, Montana | Orono, MaineTravel0-5%State-Specific Salary Range Disclosure RequirementsSalary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.EEO StatementTyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.#J-18808-Ljbffr

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