Dispatcher

Nytech Heating, Cooling & Plumbing started with just two guys and a couple of vans doing duct work. Over the years, we've grown into a trusted home service company known for delivering exceptional customer experiences.We're not just looking for employees—we're looking for people who want to work with a team, not just for a company. We believe in educating our customers, not pressuring them, and we take pride in the reputation we've built in our community.Our Core ValuesWe're looking for individuals who live out our values every day:TRUTH – It's not about who's right, but what's rightGROWTH – Mistakes are expected; learning from them is mandatoryCHARACTER – We are genuinely good peopleEXCELLENCE – We execute at a high levelOWNERSHIP – We hold ourselves and others accountableAbout the RoleThe Dispatcher plays a critical role in our daily operations by ensuring the right technician is assigned to the right job at the right time. This position requires strong communication, organization, and problem‑solving skills to keep operations running efficiently while delivering an outstanding customer experience.Why Nytech?Competitive payComprehensive benefits (medical, dental, vision, life insurance)Paid time off and work‑life balanceOngoing training and career developmentSupportive, team‑driven cultureOpportunity to grow within a fast‑growing companyWhat You'll DoDispatch technicians based on skillset, availability, and job requirementsProvide technicians with all necessary job details and updatesManage job flow by dispatching one call at a time and debriefing each call before assigning the nextTrack and update technician statuses (dispatch, arrival, completion) in the systemVerify timecards and maintain accurate recordsMaintain and update dispatch/tally reportsCommunicate with customers prior to dispatch to confirm availability and payment methodInput leads into the system and coordinate with internal teams as neededOrganize and manage the on‑call scheduleProvide weekly reports and insights to Service and Sales ManagersCollaborate with leadership to evaluate technician performance and strengthsSupport team members and complete additional duties as assignedWhat We're Looking ForStrong communication and interpersonal skillsAbility to multitask in a fast-paced, high-demand environmentHighly organized with strong attention to detailProblem‑solving mindset and ability to think quicklyProficiency in computer systems (Microsoft Office, dispatch software preferred)Team‑oriented with a positive, can‑do attitudeReliable and accountableWork Environment & Physical RequirementsFast‑paced environment with frequent interruptions and changing prioritiesRegular use of computer, phone, and dispatch systemsProlonged periods of sitting, with occasional standing, walking, and reachingContinuous communication with customers, technicians, and internal teamsJoin Our TeamIf you thrive in a fast-paced environment and enjoy being the hub that keeps everything running smoothly, Nytech could be the perfect fit for you.Now is your time. Apply today.#J-18808-Ljbffr

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