Dispatcher

Job DescriptionPay Range: $16.00 to $17.00 per hour.Employment eligibility is verified through E-Verify.Job SummaryWe are seeking a reliable and organized Dispatcher to join our team. The ideal candidate will have experience in dispatching drivers, managing schedules, and optimizing scheduled stops along designated routes. As a Dispatcher, you play a pivotal role in connecting our valued customers, donors, and corporate partners with our dedicated staff. Your days are dynamic, balancing incoming calls, scheduling pickup requests, and providing vital support to our drivers in the field. In this role, you are not only a dispatcher but also the customer service liaison who creates a positive first impression and assists with inquiries.Key ResponsibilitiesProfessionally and courteously handle incoming calls from customers, donors, and corporate partners, providing them with information, assistance, and a positive experience.Act as a bridge between customers and donation pickup drivers, facilitating communication, scheduling, and addressing customer inquiries, concerns, or requests related to pickups.In partnership with the Head Driver, efficiently schedule and coordinate pickup requests, ensuring prompt and accurate communication with both customers and drivers to meet service expectations.Support drivers by providing them with essential information and updates throughout their assignments.Address customer issues or concerns promptly and effectively, seeking solutions and maintaining a high level of customer satisfaction.Handle multiple tasks simultaneously, managing call traffic, dispatch requests, and customer inquiries while maintaining professionalism and attention to detail.Serve as the central point of communication for the thrift store, ensuring that messages and information flow effectively between customers, drivers, and other store personnel.Make quick decisions and problem‑solving judgments to resolve issues as they arise.Effectively utilize dispatching software and communication equipment to streamline operations and maintain accurate records.Provide administrative support to the store leadership team as needed.Conduct product research for our team of pricers as needed.Deliver timely feedback and observations to the leadership team regarding drivers' performance, including adherence to lunch break policies.QualificationsPrevious experience in dispatching, logistics, or related field preferred.Strong organizational and time management skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.High school diploma or GED preferred.Physical RequirementsComputer Work: The primary responsibilities involve working on a computer, typing, and using a monitor for prolonged periods.Visual and Auditory: Requires use of visual and auditory senses for computer screens, documents, and communication during meetings and over the phone. Good hearing and vision at 20 inches or less and 20 feet or more.Communication: Effective verbal and written communication is essential.Manual Dexterity: Frequent use of hands and fingers for typing, writing, and handling office equipment.Safety: Adherence to safety guidelines and protocols is required.Mental capacity for determining time, place, and sequence of operations based on data analysis, including prioritizing multiple responsibilities.Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere; ability to thrive in a fast‑paced environment is essential.Noise Level: The work environment is noisy; ability to work effectively in a noisy environment is required.Lighting: Bright lighting throughout the front and back of store; ability to work effectively in a bright environment is required.Interactions with Others: Regular interactions with customers, donors, and coworkers; effective communication and interpersonal skills are required.Flexibility: The nature of this role requires a high degree of flexibility; employees may be asked to switch tasks based on operational needs and work in all areas as assigned.Language RequirementsEmployees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.Other RequirementsDependability: Effective performers demonstrate regular and punctual attendance, consistency and reliability in fulfilling professional obligations.Integrity: Effective performers act ethically and honestly, applying ethical standards of behavior to daily work activities and taking responsibility for their actions.Customer Focus: Effective performers possess a strong customer focus, demonstrating empathy, active listening, and responsiveness to ensure satisfaction.Humility: Effective performers recognize personal limitations, are open to learning from others, and treat everyone with respect and dignity.Adaptability: Effective performers embrace needed change and adapt behavior to achieve organizational objectives, even in uncertain situations.Attention To Detail: Effective performers observe details, promptly rectify small mistakes, and deliver high-quality, accurate work.Inclusion: Effective performers create and participate in an inclusive environment, valuing and respecting diversity and fostering belonging for all individuals.Team Player: Effective performers prioritize collective success over personal achievements and identify with the larger team.Informal Communication: Effective performers convey information clearly and articulately in casual scenarios, understanding verbal and nonverbal cues and body language.Resilience: Effective performers recover from mistakes or adjust easily to change, sustaining efforts to achieve goals despite obstacles.Professionalism: Effective performers conduct themselves consistently with organizational values, policies, and standards, demonstrating integrity, ethical conduct, respect for diversity, effective communication, and collaboration with colleagues, clients, and stakeholders.M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.#J-18808-Ljbffr

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