Dispatcher

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team!Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We're seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!What You'll Do: Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.Optimize technician routes to reduce travel time, cut costs, and prevent call backs.Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.Document customer interactions and ensure timely follow-ups by the appropriate team members.Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.Take on additional tasks as assigned to support team success.What You Bring to the Table: High School Diploma or equivalent required.2+ years of dispatching and/or customer service experience preferred.Experience with home services or ServiceTitan is a big plus!Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.Excellent communication skills—both written and verbal.A proactive problem-solver who stays calm under pressure.Collaborative, team-oriented mindset with the ability to work across departments.Solid understanding of contracts, warranties, and internal policies.Strong computer proficiency and ability to learn new systems quickly.What we have to offer you!Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matchingEmployee DiscountEmployee ReferralYou will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued successOur focus on growth will create many opportunities to take on more responsibilities and develop into senior rolesGuild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.Pay Range$16 - $20 USDCreate a Job AlertInterested in building your career at Guild Garage Group? Get future opportunities sent straight to your email.Apply for this job indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *Phone *Resume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteLinkedIn ProfileAre you at least 18 years old? * Select...Are you authorized to work in the United States? * Select...What is your desired salary?Do you want to tell us anything else about yourself?Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Guild Garage Group's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of Disability Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.#J-18808-Ljbffr

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