Defense & Federal Programs, Enterprise Client Services Lead

Enterprise Client Services Lead

Lumafield is seeking an Enterprise Client Services Lead with experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering to drive outcomes and strategic growth for our customers in this sector.

Working at the intersection of advanced industrial technology and customer strategy, Enterprise Client Services Leads will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.

The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

What you'll do:

• Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
• Partner with customers to ensure Lumafield's technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield's products and services
• Proactively manage renewals and expansion potential within your portfolio
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

About you:

• Engineering B.S. degree or similar
• Proven track record of managing high-touch relationships within the DoD ecosystem, including understanding of how civilian engineers at warfare centers or logistics commands adopt new technical solutions
• 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
• Familiar with the business models, products, and manufacturing processes in aerospace and defense
• Knowledge of common standards such as AS9100
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive level presentations
• Organized and are ready to dive head first into a rapidly scaling startup environment

$140,000 - $160,000 a year

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don't meet every single requirement listed? We encourage you to apply anyway If you're excited about our technology, the opportunity, and are eager to learn more we'd love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

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