CSR / Dispatcher

CSR / Dispatcher Take the next step in your administrative career and become a crucial part of a thriving HVAC business by joining Brookside Mechanical Inc. as a full-time CSR / Dispatcher! We need an attentive and organized problem solver to keep our customers happy and our office productive.When you join us in Manchester, NH, you earn $22.00 - $28.00/hour and receive fantastic benefits and perks like:Bonus structureHealth, dental, and vision insurancePaid holidaysA 401(k)Growth opportunitiesMentor/apprentice programEmployee assistance programCompany partiesFlexible schedulesPlus, we offer a monthly team lunch, and random employee giveaways! We love what we do, and we need a dedicated person to support us in our mission. If you're the one, apply today!Qualifications:Experience using ServiceTitanPreferred Criteria:2+ years of ServiceTitan experienceSome HVAC knowledgeA day in the life:Our CSR / Dispatcher usually works from 9:00 am - 5:00 pm, Monday - Friday.You're a pivotal part of our administrative team, skillfully using ServiceTitan to keep our appointment calendar organized and our technicians moving efficiently. As clients call or message us, you respond in a friendly manner and provide excellent customer service. You answer questions, learn about the client's HVAC needs, and schedule service appointments. By providing excellent administrative support and professional customer service, you directly contribute to our continued growth and success.About us:Our talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us!Are you ready to join us?We've made it easy to apply for this customer service role using our initial, mobile-friendly form. Reach out today and take your first step towards becoming a CSR / Dispatcher!Please do not call into the office after applying; we will reach out to you.Applicants must be able to pass a background check.

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