Dispatcher

Dispatcher Position Wood Personnel has partnered with a Gallatin-based environmental services company that provides environmental maintenance, stormwater management, and industrial cleaning services throughout the United States and Canada. This family-owned business is committed to providing exceptional service with their fleet of vacuum trucks and dedicated teams to help industrial facilities, distribution centers, commercial properties, municipalities, transportation companies, and more.The Dispatcher will be a vital member of our operations team by maintaining direct communication with drivers, customers, and other field personnel. This role involves creating routes promptly, rerouting based on real-time conditions, gathering and analyzing information, and ensuring profitability. Expert multitasking, attention to detail, and reliability is a must!Compensation and Hours for the Dispatcher:$22 per hour to startTemp to HireMonday through Friday; 8am 5pmMedical, Dental, Vision, 401kResponsibilities of the Dispatcher:Receive requests for service from customersDispatch crews to service customers and relay communications to crews and other field personnelCreate routes promptly and pay close attention to detail regarding customer requirementsCreate routes that meet profitability and revenue requirementsWork closely with Sales to meet expectationsCreate routes that are compliant with federal DOT requirementsMonitor service routes and make real-time adjustments as neededMonitor route profitability and adjust as requiredSend service confirmation to customersMonitor and track the activity of field personnel: operating expenses, fuel consumption, miles driven, service time on site, etc.Prepare projections based on expected routes promptlyRefer customer inquiries regarding service issues, or available services to sales personnelRequirements of the Dispatcher:Prior experience in scheduling and dispatching, preferably in a trucking or similar environmentFamiliarity with DOT regulations and hours of service managementBasic knowledge of Excel, including familiarity with formulasStrong problem-solving skills and the ability to handle a fast-paced, ever-changing environmentExcellent communication skills, both with internal teams and external customersTeam player who can work independently

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