Client Care Representative/Dispatcher

Summary

Join the Benjamin Franklin Plumbing Team!

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Job duties include:

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window
• Calls agreement membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Minimum requirements include:

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience preferred
• Knowledge of plumbing preferred

Schedule:

• Monday-Friday 10:30am-7pm

Compensation: $25.00 - $27.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description

Join the Benjamin Franklin Plumbing Team!

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Job duties include:

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window
• Calls agreement membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Minimum requirements include:

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience preferred
• Knowledge of plumbing preferred

Schedule:

• Monday-Friday 10:30am-7pm

Compensation: $25.00 - $27.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.