Dispatcher

Join Our Innovative Company

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Responsibilities

• Coordinate the recovery and tender of freight at local airports.
• Breakdown freight when it returns to office.
• Monitor drivers to ensure customer pickup and delivery expectations are met.
• Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up.
• Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery.
• Monitor clearance status and enter updated notes for Customer Service and origin offices.
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed.
• Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
• Monitor, respond to and action personal and group email accounts in a timely manner
• Monitor all "On-Hold" shipments for export and/or delivery approval
• Monitor and update the Outbound Flight Monitor
• Proficiency in Cold Chain Management which will include but not limited to:
  • Gel Pack/Packaging preparation
  • Gel Pack/Packaging refurbishment
  • Gel Pack/Packaging configuration
• Assist all Leadership Team Members in all daily functions and/or activities needed
• Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
• Ensure proper storage of shipments at airlines and office.
• Report all complaints, concerns and issues to management immediately.
• Must be able to work overtime as necessary.
• Perform related/ other duties as assigned

Minimum Skills, Knowledge and Ability Requirements

• Knowledge, Skills, Abilities Required:
• A general educational knowledge normally acquired through a high school diploma or GED. Normally requires two (2) to three (3) years' experience in related field.
• Proficient computer skills
• Excellent written and verbal communication skills
• Work well in a team environment
• Good organizational skills and attention to detail
• Sense of urgency
• Ability to safely lift packages to 75 lbs.
• Professional demeanor
• Ability to work flexible a schedule including afternoon/evening/ weekends
• Ability to work occasional overtime as needed
• Ability to multi task

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working in an office and warehouse setting depending on the work requirement for that day.
• Required to temporarily enter walk in refrigeration and freezer units if necessary. Thermal apparel provided.
• Working inside a truck temporarily when loading and offloading freight.

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