Dispatcher

Dispatcher

Job Category: Operations

Location: Westminster, CO 80234, USA

Description

Expected Results and Achievements

• Maximize resources by scheduling truck assets efficiently and effectively
• Confirm appropriate routes to job sites and assist drivers with directions
• Send tickets to plants for trucks to delivery to jobs, ensure proper invoicing
• Order cement, coordinate with suppliers
• Ensure plant personnel (Drivers and/or Foreman) are aware of order requests or changes such as:
  • Special additives (fiber, color, DCI, etc.)
  • Special Materials
• Notify Foreman of volume changes for accurate inventory management of gravel, cement, additives, etc.
• Manage employee work schedules including wash outs and Saturday work rotation
• Coordinate jobs efficiently to control high overtime
• Monitor truck routes to ensure proper service and movement of delivery equipment
• Respond to public calls, follow up on customer complaints and support sales concerns
• Complete required paperwork and reports, maintain relevant systems with data changes
• Other duties as assigned

Key Accountabilities

• Dispatch
• Customer Relations
• Order Management

Required Knowledge, Skills, and Abilities

• Ability to maintain proper attendance while working irregular hours and frequent overtime, includes Saturday shifts
• Strong mathematical, computer and telephone skills
• Excellent customer service and communication skills (both verbal and written)
• Strong organizational skills
• Ability to multi-task efficiently in a deadline oriented working environment
• Must be fluent in English

Education and Experience

• High School Diploma or GED equivalent preferred
• At least one-year dispatching experience in the concrete industry and/or ready-mix industry

Travel Requirement

• Only as needed

Rate or Range: $26

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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