Airport Agent

Airport Agent New Orleans, Louisiana, United StatesWorking at Breeze Airways is an exciting endeavor and a serious commitment to bring "The World's Nicest Airline" to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.Breeze Airways is a Seriously Nice airline merging technology with kindness. Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.Here's What You'll Do Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boardingEngage with Guests through digital channels to provide solutions and informationProvide detailed feedback on opportunities to improve the overall Guest ExperienceEmpower Guests by offering solutions and answering questionsMentor others as your skillset expandsWork in multiple programs and on multiple screens simultaneouslyResolve Guests concerns with kindnessRecommend improved processes though the spirit of ingenuity and integrityStay up to date on new product releases and participate in educational opportunities to deliver excellence in the roleAbility to work independently and as part of a teamCommit to regular attendance and punctualityGreet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistanceHandle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.Direct Guests through Customs, Immigration, and Quarantine.Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and ExcellenceOther duties as assignedAchieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.Here's What You Need To Be Successful Minimum Qualifications High School Diploma or General Education Development (GED) DiplomaMust be at least 18 years of ageTwo (2) years of customer service experienceExcellent reading comprehension and writing skills with an emphasis on grammar & spellingBasic proficiency with Microsoft Office 365Proficient and quality written communication typing at 45 WPMReside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as neededStrong attention to detail, organization, and time management skillsSelf-starter with a positive attitude and strong desire for successIdentify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operationsAbility to showcase exceptional customer service abilities to all clientele.Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis.Must be able to communicate by radio and other devices.Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the New Orleans International Airport.For those born in the United States:US Birth CertificateUS PassportUS or Canadian Drivers LicenseSocial Security CardInsurance CardWalker IDMilitary IDFor those born outside of the United States:US PassportBirth CertificateCertificate of NaturalizationUS-DS1350 - Certification of Birth AbroadPreferred Qualifications Previous airline experiencePrevious contact center experienceBi-lingual (English and Spanish)Navitaire PSS experienceGladly experienceSkills/Talents When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftPromote Breeze's #1 value of safety as a Safety Ambassador, supporting Breeze's Safety Management System (SMS) components, Safety Policy, and behavioral standardsLifting up to 100 pounds occasionally, 50 pounds frequentlyLive and promote Breeze's core Values and VisionPerks of the Job Health, Vision and Dental Full TimeHealth Savings Account with Breeze Employee Match401K with Breeze Employee MatchGenerous PTOTravel on Breeze and other Airlines too!

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