ECM Care Coordinator - CONTRACT

The Job

San Bernardino County invites qualified professionals to apply for the position of Enhanced Care Management (ECM) Care Coordinator for Arrowhead Regional Medical Center, the Department of Behavioral Health, and the Department of Public Health. Care Coordinators work in County health clinics, community behavioral health clinics, field settings, and institutional environments to help children, adolescents, families, and adults with complex medical, behavioral health, and substance use needs connect to resources and support that improve their overall well-being. Applicants willing to work in hospital, clinic, home, forensic, and criminal justice settings, including after-hours or nontraditional schedules are encouraged to apply.

Duties include, but are not limited to:

• Conduct a daily scrub of eligible/enrolled ECM patients to identify those coming into the clinic for a primary or specialty care visit and engage with patient during the visit, including screenings and assessments as appropriate.
• Conduct a daily scrub of hospital inpatient census and patient alerts in Care Director to identify patients with new hospitalization/discharge and/or emergency department visit who need to be followed up with by an ECM team member.
• Carry a caseload of ECM patients, providing care coordination and assistance with physical, mental and social support services, including appointment scheduling and referral management.
• Participate in SCR meetings, including presenting assigned patients for further review and follow up as appropriate for the ECM program.
• Build supportive, working relationships with patients to fully understand patient's needs and deficits from patient's perspective, including developing improvement plans with the patient for physical, mental, and social health needs.
• Conduct appropriate assessments including, but not limited to Comprehensive Health Assessments and Patient Health Questionnaire - 9, as required per the ECM program.
• Ensure engagement attempts and completion of tasks related to metrics for assigned patients are met routinely.
• Build supportive working relationships with ECM patients to understand the needs and deficits from patient’s perspective.
• Evaluate patient’s levels of health literacy and “translate” communications with providers and nursing staff.
• Provide ongoing evaluation of patient needs and referral to appropriate resources to address social determinates of health.
• Provide assistance in applying for and connecting with public and community benefits and resources, including educating patients on qualifying criteria for various benefits and resources.
• Drive personal and/or County vehicle throughout San Bernardino County, and at times outside of this area, for patient visits and appointments.
• Provide warm hand offs to other ECM team members as appropriate to enhance patient care.

The Enhanced Care Management (ECM) benefit is a foundational component of CalAIM. ECM is a whole-person, interdisciplinary approach to comprehensive care management that addresses the clinical and non-clinical needs of high-cost, high-need managed care members through systematic coordination of services that is community-based, interdisciplinary, high-touch, and person-centered.

The ECM program is a collaboration between the following San Bernardino County departments: Arrowhead Regional Medical Center, Department of Behavioral Health, Department of Public Health, Sheriff's Department, and the Probation Department.

The contract position receives the following benefits:

• Holiday leave
• Sick leave
• Vacation leave
• Participation in the County's PST retirement system
• Eligible to participate in the County's 457(b) Salary Savings Plan
• Eligible to participate in the Dependent Care Assistance Plan
• Eligible to participate in the Flexible Spending Account

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting and medical exam, and may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Shifts: Monday - Friday 8:00AM-5:00PM with possible schedule variation as needed for mobile unit or community events.

Travel: Travel throughout the county is required depending on assignment. Employees will be required to make provision for transportation (mileage reimbursement at current IRS rate is available). At the time of hire, a valid California driver’s license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the San Bernardino County website for current open recruitments ).

Minimum Requirements

Education: Successful completion of a Medical Assistant program.

Note: Required proof of a Medical Assistant program such as certificate or transcript is required and MUST be submitted with the application. You must attach an electronic copy to your online application

--AND--

Experience: Six (6) months of full-time work experience within the past two (2) years assisting medical professionals with dressings, biopsies, treatments, procedures and performing screening tests in a medical environment. Externship/internship hours completed during a Medical Assistant program count towards the six (6) month experience.

Desired Qualifications

If you possess the following skills we encourage you to apply!

• Clerical experienceincluding performing a variety of office clerical tasks such as public contact, computer usage, data entry and answering the telephone.
  
  
• Applicants fluent in American Sign Language, Arabic, Korean, Mandarin, Spanish, Tagalog, and/or Vietnamese are strongly encouraged to apply.
  

Selection Process

Application Procedure : Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility. Be sure to clearly describe your experience in meeting the minimum requirements.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do NOT receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitmentfiling deadline.

For more important details, review the Applicant Information and County Employment Process .

Contract Employees
Specific benefit information can be found in the job announcement or your employment contract. Detailed benefits information can also be viewed on the County's Employee Benefits and Services Division website at hr.sbcounty.gov/employee-benefits/benefits-occupational-unit/ .

Closing Date/Time: 8/7/2026 5:00 PM Pacific

San Bernardino County

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