Senior Service Engineer with Polygraph (52)

Summary

To ensure operational excellence in sovereign cloud environments, the full-time Senior Service Engineer with Polygraph will manage Microsoft 365 service operations, responding to incidents, monitoring telemetry data, and implementing scalable solutions while collaborating with engineering teams to maintain service health and compliance.Key responsibilitiesResponds to incidents and coordinates resources for resolution, contributing to postmortems and incident response guidanceCreates and monitors telemetry data to identify patterns and improve automated monitoring and incident responseImplements reliable and scalable solutions, maintaining documentation and ensuring compliance with engineering standardsRequired qualificationsBachelor's Degree in a relevant field and 4+ years of technical experience in software or systems engineeringHands-on experience in complex IT environments with a focus on service managementExperience in large distributed or air-gapped environments emphasizing reliability and securityAbility to build consensus and influence across teamsRecent experience with Azure or equivalent hyperscale cloud technologies

Job Description

To ensure operational excellence in sovereign cloud environments, the full-time Senior Service Engineer with Polygraph will manage Microsoft 365 service operations, responding to incidents, monitoring telemetry data, and implementing scalable solutions while collaborating with engineering teams to maintain service health and compliance.Key responsibilitiesResponds to incidents and coordinates resources for resolution, contributing to postmortems and incident response guidanceCreates and monitors telemetry data to identify patterns and improve automated monitoring and incident responseImplements reliable and scalable solutions, maintaining documentation and ensuring compliance with engineering standardsRequired qualificationsBachelor's Degree in a relevant field and 4+ years of technical experience in software or systems engineeringHands-on experience in complex IT environments with a focus on service managementExperience in large distributed or air-gapped environments emphasizing reliability and securityAbility to build consensus and influence across teamsRecent experience with Azure or equivalent hyperscale cloud technologies