Associate Dispatcher

Summary

*Description*

The Associate Dispatcher I supports daily field operations by monitoring, routing, and dispatching work orders to service technicians. This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling, workload balancing, and timely response to routine and emergency situations while maintaining a strong focus on customer service and operational excellence.

Key Responsibilities
Monitor and dispatch non-emergency and operational work orders to field personnel.
Assign and balance workloads using SAP and mobile dispatching systems.
Track work order completion and monitor backlog status.
Coordinate communications between customer service representatives and field technicians.
Perform customer call-ahead notifications as required.
Support emergency operations through effective communication and coordination.
Resolve scheduling conflicts and prioritize critical work activities.
Serve as a liaison between the company, customers, contractors, and governmental agencies during emergency situations.
Maintain accurate documentation of dispatch activities and work order status updates.
Support operational efficiency through proactive communication and workload management.

*Skills*

SAP, Mobile Data Dispatching System, Work order management, service suite, utility industry expereince, call center environment, GIS, office suite

*Top Skills Details*

SAP,Mobile Data Dispatching System,Work order management,service suite

*Additional Skills & Qualifications*

Required
High School Diploma or GED
Minimum 1 year of SAP experience OR mobile dispatching system experience
Minimum 1 year of experience supporting gas distribution operations OR equivalent dispatching experience
Preferred
Utility industry experience
Experience coordinating field service personnel
Exposure to emergency operations environments
Strong customer service background
Experience working in shift-based operations

*Experience Level*

Entry Level

*Job Type & Location*This is a Contract position based out of Evansville, IN.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Evansville,IN.
*Application Deadline*This position is anticipated to close on Aug 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description

*Description*

The Associate Dispatcher I supports daily field operations by monitoring, routing, and dispatching work orders to service technicians. This role serves as a critical communication link between customers, customer service representatives, field operations personnel, and leadership teams. The Dispatcher ensures efficient scheduling, workload balancing, and timely response to routine and emergency situations while maintaining a strong focus on customer service and operational excellence.

Key Responsibilities
Monitor and dispatch non-emergency and operational work orders to field personnel.
Assign and balance workloads using SAP and mobile dispatching systems.
Track work order completion and monitor backlog status.
Coordinate communications between customer service representatives and field technicians.
Perform customer call-ahead notifications as required.
Support emergency operations through effective communication and coordination.
Resolve scheduling conflicts and prioritize critical work activities.
Serve as a liaison between the company, customers, contractors, and governmental agencies during emergency situations.
Maintain accurate documentation of dispatch activities and work order status updates.
Support operational efficiency through proactive communication and workload management.

*Skills*

SAP, Mobile Data Dispatching System, Work order management, service suite, utility industry expereince, call center environment, GIS, office suite

*Top Skills Details*

SAP,Mobile Data Dispatching System,Work order management,service suite

*Additional Skills & Qualifications*

Required
High School Diploma or GED
Minimum 1 year of SAP experience OR mobile dispatching system experience
Minimum 1 year of experience supporting gas distribution operations OR equivalent dispatching experience
Preferred
Utility industry experience
Experience coordinating field service personnel
Exposure to emergency operations environments
Strong customer service background
Experience working in shift-based operations

*Experience Level*

Entry Level

*Job Type & Location*This is a Contract position based out of Evansville, IN.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Evansville,IN.
*Application Deadline*This position is anticipated to close on Aug 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.