Dispatch Operator I

Summary

Dispatch Operator I

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Primary Position Responsibilities:

• Immediately responds to and follows department/HMC procedures for all codes and alarms.
• Answers, transfers, and directs incoming calls using a computerized database for information access.
• Relays Answering Service call information to on-call physicians as soon as possible.
• Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.
• Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Work Contact Group (Internal/External): HHS staff, visitors, physicians, and the public

Reporting Relationships: Reports to (position): Communications Supervisor

Qualifications:

• Minimum Education: Required: High School Diploma or Equivalent
• Minimum Years of Experience (Amount, Type and Variation): Preferred: Previous telephone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.
• Knowledge, Skills and/or Abilities: Required: Above basic computer proficiency in Microsoft Office Suite. Must possess excellent communications skills. Excellent customer service skills. Comfortable working in a fast paced environment and able to accept new information and protocol easily.
• Preferred: Previous Switchboard, Call Center and heavy phone experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

Job Description

Dispatch Operator I

Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.

Primary Position Responsibilities:

• Immediately responds to and follows department/HMC procedures for all codes and alarms.
• Answers, transfers, and directs incoming calls using a computerized database for information access.
• Relays Answering Service call information to on-call physicians as soon as possible.
• Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.
• Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.

Work Contact Group (Internal/External): HHS staff, visitors, physicians, and the public

Reporting Relationships: Reports to (position): Communications Supervisor

Qualifications:

• Minimum Education: Required: High School Diploma or Equivalent
• Minimum Years of Experience (Amount, Type and Variation): Preferred: Previous telephone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.
• Knowledge, Skills and/or Abilities: Required: Above basic computer proficiency in Microsoft Office Suite. Must possess excellent communications skills. Excellent customer service skills. Comfortable working in a fast paced environment and able to accept new information and protocol easily.
• Preferred: Previous Switchboard, Call Center and heavy phone experience

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.