Data Entry

Summary

CONTRACTOR PERSONNEL The contractor shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. The contractor shall have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products. The contractor shall be familiar with standard concepts including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment. The contractor shall be able to rely on experience and judgment to plan and accomplish goals in a timely manner. The Contractor shall take task direction and training from Government personnel; however, they directly report to the Prime Contractor for matters concerning employer/employee. The United States (US) Government in no way shall act in the capacity of supervisor to contractor personnel. 4.0 DESCRIPTION OF SERVICES The contractor shall provide services as identified in this Performance Work Statement to the Military & Family Readiness Center. 4.1 The Contractor shall provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required. 4.2 The Contractor shall provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems. 4.2.1Training will be provided to use any Air Force specific systems.

Job Description

CONTRACTOR PERSONNEL The contractor shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. The contractor shall have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products. The contractor shall be familiar with standard concepts including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment. The contractor shall be able to rely on experience and judgment to plan and accomplish goals in a timely manner. The Contractor shall take task direction and training from Government personnel; however, they directly report to the Prime Contractor for matters concerning employer/employee. The United States (US) Government in no way shall act in the capacity of supervisor to contractor personnel. 4.0 DESCRIPTION OF SERVICES The contractor shall provide services as identified in this Performance Work Statement to the Military & Family Readiness Center. 4.1 The Contractor shall provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required. 4.2 The Contractor shall provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems. 4.2.1Training will be provided to use any Air Force specific systems.