Dispatcher

Summary

Position Type:
Full-Time & Part-Time

Shifts Available:
Monday- Friday 4am-1pm
Saturday 8am-4pm
Sunday 7:30am-3:30pm
Weekend Availability Required

Location:
Ozaukee County Transit Services
741 W Oakland Ave, Port Washington WI, 53074

Position Overview
GO Riteway Transportation Group is seeking dependable, organized, and customer-focused Dispatchers to support the Ozaukee County Transit Services operation. This position plays a vital role in ensuring safe, reliable, and on-time transportation services for passengers throughout the community.

Dispatchers are responsible for overseeing dispatch functions across multiple vehicle types while serving as a liaison between passengers, drivers, and operations staff. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

When you join GO Riteway Transportation Group, you become part of a family-owned company that has put people first for more than 65 years and continues to lead the transportation industry through a commitment to safety, integrity, and teamwork.

Compensation & Financial Benefits

• Competitive Pay Rates
• Weekly Pay
• Annual Wage Increase Opportunities
• 401(k) Matching Program
• Complimentary Access to an Investment Advisor
• Employee Referral Bonus Program

Health & Wellness Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Company-Paid Group Life Insurance
• Company-Paid Short-Term Disability
• Company-Paid Long-Term Disability
• Voluntary Life Insurance Options
• Employee Assistance Program (EAP)

Work-Life Balance & Career Growth

• Paid Training
• 9 Paid Holidays
• Paid Time Off Based on Tenure
• Flexible Scheduling Options
• Cross-Training Opportunities
• Career Advancement & Growth Opportunities

Responsibilities

• Oversee daily dispatch functions for Shared Ride transportation services
• Coordinate routes, schedules, and trip updates with drivers
• Serve as a liaison between passengers, operations staff, and drivers
• Confirm routing details and pickup/drop-off times
• Process schedule changes, cancellations, and trip updates efficiently
• Monitor transportation operations to support safe and timely service
• Ensure compliance with Federal and State DOT requirements
• Organize paperwork, records, and filing systems
• Utilize dispatch software and operational systems effectively
• Support safe, reliable, and consistent transportation services

Qualifications

• Ability to work effectively with diverse groups and within a team environment
• Strong written and verbal communication skills preferred
• Excellent organizational and multitasking abilities
• Strong computer skills and ability to learn new software systems
• Previous dispatching and/or customer service experience preferred
• Must maintain a valid Wisconsin driver license
• Must successfully pass a company-sponsored pre-employment drug test and background check

Equal Opportunity Employer
GO Riteway Transportation Group is proud to be an Equal Opportunity Employer (EOE).

Job Description

Position Type:
Full-Time & Part-Time

Shifts Available:
Monday- Friday 4am-1pm
Saturday 8am-4pm
Sunday 7:30am-3:30pm
Weekend Availability Required

Location:
Ozaukee County Transit Services
741 W Oakland Ave, Port Washington WI, 53074

Position Overview
GO Riteway Transportation Group is seeking dependable, organized, and customer-focused Dispatchers to support the Ozaukee County Transit Services operation. This position plays a vital role in ensuring safe, reliable, and on-time transportation services for passengers throughout the community.

Dispatchers are responsible for overseeing dispatch functions across multiple vehicle types while serving as a liaison between passengers, drivers, and operations staff. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

When you join GO Riteway Transportation Group, you become part of a family-owned company that has put people first for more than 65 years and continues to lead the transportation industry through a commitment to safety, integrity, and teamwork.

Compensation & Financial Benefits

• Competitive Pay Rates
• Weekly Pay
• Annual Wage Increase Opportunities
• 401(k) Matching Program
• Complimentary Access to an Investment Advisor
• Employee Referral Bonus Program

Health & Wellness Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Company-Paid Group Life Insurance
• Company-Paid Short-Term Disability
• Company-Paid Long-Term Disability
• Voluntary Life Insurance Options
• Employee Assistance Program (EAP)

Work-Life Balance & Career Growth

• Paid Training
• 9 Paid Holidays
• Paid Time Off Based on Tenure
• Flexible Scheduling Options
• Cross-Training Opportunities
• Career Advancement & Growth Opportunities

Responsibilities

• Oversee daily dispatch functions for Shared Ride transportation services
• Coordinate routes, schedules, and trip updates with drivers
• Serve as a liaison between passengers, operations staff, and drivers
• Confirm routing details and pickup/drop-off times
• Process schedule changes, cancellations, and trip updates efficiently
• Monitor transportation operations to support safe and timely service
• Ensure compliance with Federal and State DOT requirements
• Organize paperwork, records, and filing systems
• Utilize dispatch software and operational systems effectively
• Support safe, reliable, and consistent transportation services

Qualifications

• Ability to work effectively with diverse groups and within a team environment
• Strong written and verbal communication skills preferred
• Excellent organizational and multitasking abilities
• Strong computer skills and ability to learn new software systems
• Previous dispatching and/or customer service experience preferred
• Must maintain a valid Wisconsin driver license
• Must successfully pass a company-sponsored pre-employment drug test and background check

Equal Opportunity Employer
GO Riteway Transportation Group is proud to be an Equal Opportunity Employer (EOE).