Global Surveillance Specialist Richmond, VA

Summary

Security Operations Center Specialist

This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.

Essential Job Duties and Responsibilities:

• Alarm Monitoring
• CCTV Monitoring
• Camera Surveys
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and Call logging
• Operations support; routing of call information to the appropriate units for handling.
• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Other duties as assigned.

Job Description

Security Operations Center Specialist

This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.

Essential Job Duties and Responsibilities:

• Alarm Monitoring
• CCTV Monitoring
• Camera Surveys
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and Call logging
• Operations support; routing of call information to the appropriate units for handling.
• Ensure timely and effective response to incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a central alarm monitoring station.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
• Other duties as assigned.