Dispatcher

Summary

Department: Customer SupportLocation: Remote: California.Location Status: Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.Comp: $18 to $24 USD per hourWho We Are: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.Position Impact: The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1-2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1-2 years' Salesforce or equivalent requiredFamiliarity of dispatching best practices, with hands‑on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirableEssential Duties and Responsibilities: Service Request Management:Receives incoming service requests from customersAssigns appropriate technicians based on skills, availability, and locationMonitors technician status and keeps customers informed of ETA and service updatesMaintains accurate records of service calls, including details and technician informationService Call Monitoring and Resolution:Monitors service calls to ensure timely resolution and escalates issues as neededCoordinates with other departments to meet service level agreementsMaintains records of technician availability and adjusts schedules when necessaryDispatch Operations and Administration:Performs administrative tasks related to dispatch operations (data entry, filing, report generation)Ensures compliance with company policies and procedures related to service calls, technician safety, and customer serviceContinuous Improvement:Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and Availability:Ability to work flexible hours, including evenings and weekends, as scheduledOther duties as necessary may include but are not limited to:Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross‑train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerforms other related duties as assigned by managementWhy Join Our Team: Join a tight‑knit crew—no faceless corporation vibes hereGrowth potential: promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purpose#J-18808-Ljbffr

Job Description

Department: Customer SupportLocation: Remote: California.Location Status: Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.Comp: $18 to $24 USD per hourWho We Are: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won't, serving over 30 communities across the state.Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.Position Impact: The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is requiredMinimum of 1-2 years' experience in dispatch operations, preferably in the telecom industryMinimum of 1-2 years' Salesforce or equivalent requiredFamiliarity of dispatching best practices, with hands‑on experience using dispatch software and tools to optimize operations requiredUnderstanding of safety regulations and industry best practices related to field service operations and logistics management requiredProven geographical knowledge of service area and ability to read maps requiredAbility to work flexible hours, including evenings and weekends, as scheduledMust be able to type 40 words per minuteThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirableEssential Duties and Responsibilities: Service Request Management:Receives incoming service requests from customersAssigns appropriate technicians based on skills, availability, and locationMonitors technician status and keeps customers informed of ETA and service updatesMaintains accurate records of service calls, including details and technician informationService Call Monitoring and Resolution:Monitors service calls to ensure timely resolution and escalates issues as neededCoordinates with other departments to meet service level agreementsMaintains records of technician availability and adjusts schedules when necessaryDispatch Operations and Administration:Performs administrative tasks related to dispatch operations (data entry, filing, report generation)Ensures compliance with company policies and procedures related to service calls, technician safety, and customer serviceContinuous Improvement:Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfactionWork Schedule and Availability:Ability to work flexible hours, including evenings and weekends, as scheduledOther duties as necessary may include but are not limited to:Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross‑train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanorPerforms other related duties as assigned by managementWhy Join Our Team: Join a tight‑knit crew—no faceless corporation vibes hereGrowth potential: promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package: 100% company‑paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purpose#J-18808-Ljbffr