Dispatcher

Summary

Description

Mission

The Dispatcher plays a critical role in ensuring the smooth and efficient operation of our bus services. This position is responsible for coordinating daily transit schedules, monitoring vehicle locations, communicating with drivers, and responding to service disruptions or emergencies. The dispatcher ensures that buses run on time, routes are covered, and passengers receive reliable service. Strong communication, problem-solving, and multitasking skills are essential for success in this fast-paced environment.

Requirements

Responsibilities of a Dispatcher

• Coordinate with routing specialists and schedulers to optimize daily transit routes.
• Dispatch drivers based on client reservations received via phone and online platforms.
• Review and confirm upcoming reservations, ensuring accuracy and client satisfaction.
• Communicate with clients to verify details and availability for scheduled trips.
• Handle same-day service requests, assess route feasibility, and ensure driver availability.
• Make outbound calls to city transit partners and access services as needed.
• Proactively identify and resolve potential pickup issues before they impact service.
• Manage missed pickups by rerouting drivers and maintaining service continuity.
• Assist in determining daily driver staffing levels to balance responsiveness and efficiency.
• Perform other duties as assigned by operations staff.

Job Description

Description

Mission

The Dispatcher plays a critical role in ensuring the smooth and efficient operation of our bus services. This position is responsible for coordinating daily transit schedules, monitoring vehicle locations, communicating with drivers, and responding to service disruptions or emergencies. The dispatcher ensures that buses run on time, routes are covered, and passengers receive reliable service. Strong communication, problem-solving, and multitasking skills are essential for success in this fast-paced environment.

Requirements

Responsibilities of a Dispatcher

• Coordinate with routing specialists and schedulers to optimize daily transit routes.
• Dispatch drivers based on client reservations received via phone and online platforms.
• Review and confirm upcoming reservations, ensuring accuracy and client satisfaction.
• Communicate with clients to verify details and availability for scheduled trips.
• Handle same-day service requests, assess route feasibility, and ensure driver availability.
• Make outbound calls to city transit partners and access services as needed.
• Proactively identify and resolve potential pickup issues before they impact service.
• Manage missed pickups by rerouting drivers and maintaining service continuity.
• Assist in determining daily driver staffing levels to balance responsiveness and efficiency.
• Perform other duties as assigned by operations staff.