Dispatcher

Summary

Snapshot / Role Overview
We're seeking a Dispatcher in Salt Lake City, UT to coordinate service operations and act as the central point of contact for customers and field technicians.

Impact
- Increases technician productivity by optimizing daily travel routes and schedules.
- Enhances customer satisfaction through clear communication and timely updates.
- Ensures accurate billing and record-keeping by maintaining precise service data.
- Supports the service department in meeting seasonal demand and emergency requests.

Responsibilities
- Coordinate daily schedules for field technicians to maximize job site coverage.
- Manage incoming service requests via phone and email from commercial clients.
- Communicate appointment details and arrival windows to customers.
- Provide technicians with work orders, site history, and necessary documentation.
- Update and maintain accurate service records in the company database.
- Resolve scheduling conflicts and resource gaps as they arise.
- Balance technician workloads based on skill level and job location.
- Assist leadership with administrative reporting and operational tracking.

Compensation and Logistics
Competitive salary depending on experience; benefits include health insurance, paid time off, and paid holidays. This is an onsite position based in the Ogden area.

Call to Action
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.

Job Description

Snapshot / Role Overview
We're seeking a Dispatcher in Salt Lake City, UT to coordinate service operations and act as the central point of contact for customers and field technicians.

Impact
- Increases technician productivity by optimizing daily travel routes and schedules.
- Enhances customer satisfaction through clear communication and timely updates.
- Ensures accurate billing and record-keeping by maintaining precise service data.
- Supports the service department in meeting seasonal demand and emergency requests.

Responsibilities
- Coordinate daily schedules for field technicians to maximize job site coverage.
- Manage incoming service requests via phone and email from commercial clients.
- Communicate appointment details and arrival windows to customers.
- Provide technicians with work orders, site history, and necessary documentation.
- Update and maintain accurate service records in the company database.
- Resolve scheduling conflicts and resource gaps as they arise.
- Balance technician workloads based on skill level and job location.
- Assist leadership with administrative reporting and operational tracking.

Compensation and Logistics
Competitive salary depending on experience; benefits include health insurance, paid time off, and paid holidays. This is an onsite position based in the Ogden area.

Call to Action
If you're ready to advance your career in mechanical construction, apply today or connect with us to learn more.