Dispatcher

Summary

GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.
TITLE: Afternoon Dispatcher

POSITION SUMMARY

Has onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal. Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties. This is a key position providing exceptional customer service, efficient and effective problem-solving.

HOURS:

Monday - Friday (During School Days)

1:00pm-5:00pm/1:30pm -5:30pm

DUTIES AND RESPONSIBILITES:

• Answer telephones and respond to customer inquiries
• Take effective notes when necessary
• Provide exceptional customer service
• Follow-up on request of phone calls with manager
• Communicate with drivers as needed
• Basic administrative tasks to ensure drivers are adequately prepared for routes
• Additional duties and responsibilities may be assigned

GENERAL QUALIFICATIONS:

• Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills
• Maintain confidentiality
• Able to work effectively and well with diverse groups of people, teamwork
• Able to work effectively and well with diverse groups of people, teamwork
• A strong working knowledge of computers and ability to learn new software programs

DESIRED QUALIFICATIONS:

• Valid Wisconsin Driver's License meeting GO Riteway driving standards
• Intermediate knowledge and experience with MS Word and Excel
• The responsibilities of this job may change as the needs of the operation continue to evolve.

We Go the Extra Mile!

EOE of Minorities/Females/Vets/Disability

Job Description

GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork.
TITLE: Afternoon Dispatcher

POSITION SUMMARY

Has onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal. Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties. This is a key position providing exceptional customer service, efficient and effective problem-solving.

HOURS:

Monday - Friday (During School Days)

1:00pm-5:00pm/1:30pm -5:30pm

DUTIES AND RESPONSIBILITES:

• Answer telephones and respond to customer inquiries
• Take effective notes when necessary
• Provide exceptional customer service
• Follow-up on request of phone calls with manager
• Communicate with drivers as needed
• Basic administrative tasks to ensure drivers are adequately prepared for routes
• Additional duties and responsibilities may be assigned

GENERAL QUALIFICATIONS:

• Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills
• Maintain confidentiality
• Able to work effectively and well with diverse groups of people, teamwork
• Able to work effectively and well with diverse groups of people, teamwork
• A strong working knowledge of computers and ability to learn new software programs

DESIRED QUALIFICATIONS:

• Valid Wisconsin Driver's License meeting GO Riteway driving standards
• Intermediate knowledge and experience with MS Word and Excel
• The responsibilities of this job may change as the needs of the operation continue to evolve.

We Go the Extra Mile!

EOE of Minorities/Females/Vets/Disability