Dispatcher

Summary

Dispatcher Northeast Power Dry is seeking a dependable, organized, and customer-focused Dispatcher to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.About Northeast Power Dry Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services.Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship. We invest in our employees through training, promote from within whenever possible, and foster a collaborative culture built on teamwork, accountability, and continuous improvement.Schedule Training Schedule: MondayFriday, 7:00 AM4:00 PMRegular Schedule: Evening shift, 3:00 PM11:00 PMWeekend Hours: 7:00 AM4:00 PMOvertime and some holidays as neededSchedule is subject to change based on business needs.What You'll Do As a Dispatcher, you will help oversee and coordinate the daily schedules of our Project Managers and Production Team. You'll serve as an important link between customers, technicians, and internal departments to ensure jobs are scheduled efficiently and customers receive timely updates.Key responsibilities include:Manage and support the daily work schedule for approximately 10+ production team membersSchedule and dispatch technicians, work crews, equipment, and service vehiclesMaintain the production planner and proactively fill scheduling gaps caused by cancellations or reschedulingPlan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic locationMonitor production schedules and routes throughout the dayMaintain accurate attendance rosters for technicians and helpersCoordinate vehicle and equipment movementAnswer customer calls promptly and assist with schedulingProvide customers and internal departments with timely job updatesWork closely with Customer Service Coordinators to ensure each job is handled accurately and efficientlyUpdate job tickets and internal records as neededIdentify scheduling, productivity, or communication concerns involving the Production Team or Call CenterEscalate concerns requiring additional attention to the Department Manager or Area ManagementWhat We're Looking For High school diploma or GED requiredPrevious dispatching or scheduling experience preferredAbility to work 3:00 PM11:00 PM, weekends 7:00 AM4:00 PM, overtime as needed, and some holidaysStrong listening and communication skillsPositive and professional attitudePunctual, dependable, and reliableHighly organized and detail-orientedComfortable working in a fast-paced environmentAbility to manage multiple priorities and quickly switch between tasks without sacrificing accuracyStrong time-management and prioritization skillsAbility to prioritize work based on customer and service demandsFamiliarity withor the ability to quickly learnlocal streets, highways, cities, and townsBenefits We offer a comprehensive benefits package that includes:Weekly payChoice of four medical plans, including one option at $0 payroll cost for employee coverageDental insurance with two plan optionsVision insuranceFlexible Spending Accounts (FSA) for medical and dependent care expensesHealth Savings Account (HSA) available with qualifying high-deductible plansCompany-paid short-term and long-term disability insuranceCompany-paid $25,000 life insurance policy401(k) with company match of up to 6%Paid time offPaid holidaysVoluntary ancillary benefits, including hospital, critical illness, and accident coverageJoin Our Team If you're a strong communicator who enjoys keeping people organized, solving scheduling challenges, and delivering a great customer experience, we encourage you to apply and grow your career with Northeast Power Dry.Northeast Power Dry is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.

Job Description

Dispatcher Northeast Power Dry is seeking a dependable, organized, and customer-focused Dispatcher to coordinate the daily operations of our production team. In this role, you'll schedule crews, communicate with customers, and help ensure projects run efficiently from start to finish.If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent customer service, we'd love to hear from you.About Northeast Power Dry Founded in 1986, Northeast Power Dry is a leading restoration and reconstruction company serving residential and commercial customers throughout New Jersey and the surrounding region. We specialize in water damage mitigation, mold remediation, fire and smoke restoration, reconstruction, and emergency response services.Our mission is to restore not only properties, but peace of mind, by delivering exceptional service with integrity, urgency, and craftsmanship. We invest in our employees through training, promote from within whenever possible, and foster a collaborative culture built on teamwork, accountability, and continuous improvement.Schedule Training Schedule: MondayFriday, 7:00 AM4:00 PMRegular Schedule: Evening shift, 3:00 PM11:00 PMWeekend Hours: 7:00 AM4:00 PMOvertime and some holidays as neededSchedule is subject to change based on business needs.What You'll Do As a Dispatcher, you will help oversee and coordinate the daily schedules of our Project Managers and Production Team. You'll serve as an important link between customers, technicians, and internal departments to ensure jobs are scheduled efficiently and customers receive timely updates.Key responsibilities include:Manage and support the daily work schedule for approximately 10+ production team membersSchedule and dispatch technicians, work crews, equipment, and service vehiclesMaintain the production planner and proactively fill scheduling gaps caused by cancellations or reschedulingPlan efficient service routes based on technician availability, skill sets, customer needs, equipment requirements, and geographic locationMonitor production schedules and routes throughout the dayMaintain accurate attendance rosters for technicians and helpersCoordinate vehicle and equipment movementAnswer customer calls promptly and assist with schedulingProvide customers and internal departments with timely job updatesWork closely with Customer Service Coordinators to ensure each job is handled accurately and efficientlyUpdate job tickets and internal records as neededIdentify scheduling, productivity, or communication concerns involving the Production Team or Call CenterEscalate concerns requiring additional attention to the Department Manager or Area ManagementWhat We're Looking For High school diploma or GED requiredPrevious dispatching or scheduling experience preferredAbility to work 3:00 PM11:00 PM, weekends 7:00 AM4:00 PM, overtime as needed, and some holidaysStrong listening and communication skillsPositive and professional attitudePunctual, dependable, and reliableHighly organized and detail-orientedComfortable working in a fast-paced environmentAbility to manage multiple priorities and quickly switch between tasks without sacrificing accuracyStrong time-management and prioritization skillsAbility to prioritize work based on customer and service demandsFamiliarity withor the ability to quickly learnlocal streets, highways, cities, and townsBenefits We offer a comprehensive benefits package that includes:Weekly payChoice of four medical plans, including one option at $0 payroll cost for employee coverageDental insurance with two plan optionsVision insuranceFlexible Spending Accounts (FSA) for medical and dependent care expensesHealth Savings Account (HSA) available with qualifying high-deductible plansCompany-paid short-term and long-term disability insuranceCompany-paid $25,000 life insurance policy401(k) with company match of up to 6%Paid time offPaid holidaysVoluntary ancillary benefits, including hospital, critical illness, and accident coverageJoin Our Team If you're a strong communicator who enjoys keeping people organized, solving scheduling challenges, and delivering a great customer experience, we encourage you to apply and grow your career with Northeast Power Dry.Northeast Power Dry is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law.