Code Enforcement Officer

Summary

Position Description

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $53,272 - $58,740/Annual Work Day/Hours: 8:00am - 5:00pm If you're passionate about fostering communities where everyone has affordable, safe, and fair housing, and neighborhoods thrive, the City of Durham is excited to invite you to consider the role of Code Enforcement Officer I for the Housing and Neighborhood Services (HNS) Department.

This position will be nested within the Housing and Neighborhood Services – Code Enforcement Division. An ideal candidate will have experience in the field of property maintenance or case management.

About The Department

This is an exciting time for the Housing and Neighborhood Services Department. The City's Affordable Housing, Code Enforcement, and Human Relations teams were recently combined to create one department.

Collaboratively, the teams work together to execute the City Council's affordable housing and neighborhood services goals as we work together to build a Durham where everyone has affordable, safe, and fair housing. The department is committed to fostering an environment where everyone on the team is empowered to lead and achieve results consistent with the Council's goals and the department's work plan. We strive to put our department values into action in all that we do: service, teamwork, accountability, and empathy.

Duties/Responsibilities

• Enforce City Ordinances: Conduct code enforcement inspections to ensure compliance with local codes and ordinances; investigate complaints, service requests, and potential violations.
• Case Management: Document findings through written, photographic, and electronic records; prepare reports, case files, notices, and maintain accurate databases and tracking systems.
• Collaborative Compliance: Monitor compliance progress and coordinate with residents, property owners, City departments, and external agencies to resolve violations.
• Public Engagement: Respond to inquiries, provide public information, attend meetings, prepare notification letters, and testify in court as needed.

• Knowledge of: Current NC state building codes
• Customer service principles, effective communication, and conflict resolution techniques.

• Interpret ordinances pertaining to trash and debris, abandoned, hazardous and junked motor vehicles and high grass or weeds.
• Organize, prioritize, and manage caseloads and timelines.
• Establish and maintain working relationships with coworkers, employers/businesses, community partners and residents.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC)
• Three years of related experience sufficient to understand the basic operational, technical or office processes involved in the assignment.
• A valid North Carolina Class C Driver's license with a satisfactory driving record within 60 days of hire.

Additional Preferred Skills

• Strong work ethic and attention to detail
• Highly motivated and self-directed execution of routine and special projects
• Strong written and verbal communication skills
• Proficient in Microsoft Office applications

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

Job Description

Position Description

Work, Serve, Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range: $53,272 - $58,740/Annual Work Day/Hours: 8:00am - 5:00pm If you're passionate about fostering communities where everyone has affordable, safe, and fair housing, and neighborhoods thrive, the City of Durham is excited to invite you to consider the role of Code Enforcement Officer I for the Housing and Neighborhood Services (HNS) Department.

This position will be nested within the Housing and Neighborhood Services – Code Enforcement Division. An ideal candidate will have experience in the field of property maintenance or case management.

About The Department

This is an exciting time for the Housing and Neighborhood Services Department. The City's Affordable Housing, Code Enforcement, and Human Relations teams were recently combined to create one department.

Collaboratively, the teams work together to execute the City Council's affordable housing and neighborhood services goals as we work together to build a Durham where everyone has affordable, safe, and fair housing. The department is committed to fostering an environment where everyone on the team is empowered to lead and achieve results consistent with the Council's goals and the department's work plan. We strive to put our department values into action in all that we do: service, teamwork, accountability, and empathy.

Duties/Responsibilities

• Enforce City Ordinances: Conduct code enforcement inspections to ensure compliance with local codes and ordinances; investigate complaints, service requests, and potential violations.
• Case Management: Document findings through written, photographic, and electronic records; prepare reports, case files, notices, and maintain accurate databases and tracking systems.
• Collaborative Compliance: Monitor compliance progress and coordinate with residents, property owners, City departments, and external agencies to resolve violations.
• Public Engagement: Respond to inquiries, provide public information, attend meetings, prepare notification letters, and testify in court as needed.

• Knowledge of: Current NC state building codes
• Customer service principles, effective communication, and conflict resolution techniques.

• Interpret ordinances pertaining to trash and debris, abandoned, hazardous and junked motor vehicles and high grass or weeds.
• Organize, prioritize, and manage caseloads and timelines.
• Establish and maintain working relationships with coworkers, employers/businesses, community partners and residents.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC)
• Three years of related experience sufficient to understand the basic operational, technical or office processes involved in the assignment.
• A valid North Carolina Class C Driver's license with a satisfactory driving record within 60 days of hire.

Additional Preferred Skills

• Strong work ethic and attention to detail
• Highly motivated and self-directed execution of routine and special projects
• Strong written and verbal communication skills
• Proficient in Microsoft Office applications

Benefits – General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service