Operations Dispatcher

Summary

Mountain Operations DispatcherClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPURPOSE OF POSITION: The Mountain Operations Dispatcher plays a key role in ensuring smooth communication and coordination across departments. This position is responsible for receiving, recording, and relaying critical information to support operational efficiency and exceptional guest service. Dispatchers monitor radio traffic, track mountain conditions and resource deployment, assist with incident response, and maintain accurate operational records.Responsibilities:Communication & CoordinationMaintain clear, concise, and professional communication across radio, phone, and digital platformsShare timely and accurate information with relevant departments to support guest service and operational efficiencyEnsure consistent messaging regarding terrain status and mountain operationsMonitoring & DispatchingContinuously monitor radio channels and dispatch phone linesReceive, evaluate, and prioritize incoming calls, including first aid and emergency situationsDetermine and deploy appropriate resources based on the nature of each situationIncident & Record ManagementAccurately log all communications, incidents, and operational updatesMaintain detailed records of radio transmissions, phone calls, and other relevant interactionsAssist in facilitating timely and effective incident responseProfessionalism & Situational AwarenessStay calm and focused under pressure, especially during high-stress or emergency situationsDemonstrate strong attention to detail and a commitment to confidentialityMaintain awareness of current mountain conditions and resource placementQualifications:Previous dispatching experience preferredStrong organizational skills and attention to detailExcellent verbal communication and interpersonal skillsComfortable using multiple platforms and dispatch systemsAvailability to work weekends and holidays during the winter seasonCompletion of ICS 100: Introduction to the Incident Command System (FEMA online course – approx. 2 hours) required prior to employmentProficient skiing abilityDATES OF EMPLOYMENT:11/30/2026-04/18/2027PAY RATE:$$20.00 - 24.00 per hour, depending on experienceDeer Valley Resort is an Equal Opportunity Employer.

Job Description

Mountain Operations DispatcherClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPURPOSE OF POSITION: The Mountain Operations Dispatcher plays a key role in ensuring smooth communication and coordination across departments. This position is responsible for receiving, recording, and relaying critical information to support operational efficiency and exceptional guest service. Dispatchers monitor radio traffic, track mountain conditions and resource deployment, assist with incident response, and maintain accurate operational records.Responsibilities:Communication & CoordinationMaintain clear, concise, and professional communication across radio, phone, and digital platformsShare timely and accurate information with relevant departments to support guest service and operational efficiencyEnsure consistent messaging regarding terrain status and mountain operationsMonitoring & DispatchingContinuously monitor radio channels and dispatch phone linesReceive, evaluate, and prioritize incoming calls, including first aid and emergency situationsDetermine and deploy appropriate resources based on the nature of each situationIncident & Record ManagementAccurately log all communications, incidents, and operational updatesMaintain detailed records of radio transmissions, phone calls, and other relevant interactionsAssist in facilitating timely and effective incident responseProfessionalism & Situational AwarenessStay calm and focused under pressure, especially during high-stress or emergency situationsDemonstrate strong attention to detail and a commitment to confidentialityMaintain awareness of current mountain conditions and resource placementQualifications:Previous dispatching experience preferredStrong organizational skills and attention to detailExcellent verbal communication and interpersonal skillsComfortable using multiple platforms and dispatch systemsAvailability to work weekends and holidays during the winter seasonCompletion of ICS 100: Introduction to the Incident Command System (FEMA online course – approx. 2 hours) required prior to employmentProficient skiing abilityDATES OF EMPLOYMENT:11/30/2026-04/18/2027PAY RATE:$$20.00 - 24.00 per hour, depending on experienceDeer Valley Resort is an Equal Opportunity Employer.