Dispatcher

Summary

Position Summary

BoneDry Services is seeking a highly organized, detail-oriented Dispatcher to serve as the central communication hub between customers, field technicians, project managers, and insurance professionals. This role requires exceptional customer service skills, strong critical thinking abilities, and the ability to thrive in a fast-paced environment where priorities can change quickly.

The ideal candidate is proactive, solution-focused, and capable of making sound decisions while coordinating multiple emergency and non-emergency service requests.

Key Responsibilities

• Receive and manage incoming customer calls, emails, and service requests.
• Schedule and dispatch technicians, inspectors, and project managers efficiently.
• Monitor technician schedules and adjust assignments as needed based on workload, emergencies, and customer needs.
• Maintain clear communication between customers, field staff, subcontractors, and insurance representatives.
• Track job progress and ensure all appointments, inspections, and follow-ups are completed on time.
• Enter and maintain accurate job information within company software systems.
• Coordinate emergency response calls, including after-hours and priority service requests.
• Assist with customer updates regarding scheduling, project status, and service expectations.
• Support management by identifying scheduling conflicts and recommending solutions.
• Review work orders for completeness and accuracy.
• Help ensure a positive customer experience from initial contact through project completion.

What We're Looking For

• A natural problem solver who enjoys finding solutions.
• Someone who can prioritize competing demands and make confident decisions.
• A professional communicator who builds trust with customers and team members.
• A dependable team player who thrives in a fast-paced environment.
• Someone who takes ownership of tasks and follows them through to completion.

Compensation & Benefits

• Competitive pay based on experience
• Paid time off
• Health benefits
• Professional development opportunities
• Growth opportunities within a rapidly expanding restoration company
• Supportive team-oriented culture

Why Join Bone Dry Services?

At BoneDry Services, we don't just restore propertieswe help people recover from unexpected disasters. Our team is committed to excellence, integrity, and outstanding customer service. If you're looking for a rewarding career where your organizational skills and decision-making abilities make a real impact every day, we'd love to hear from you.

Job Description

Position Summary

BoneDry Services is seeking a highly organized, detail-oriented Dispatcher to serve as the central communication hub between customers, field technicians, project managers, and insurance professionals. This role requires exceptional customer service skills, strong critical thinking abilities, and the ability to thrive in a fast-paced environment where priorities can change quickly.

The ideal candidate is proactive, solution-focused, and capable of making sound decisions while coordinating multiple emergency and non-emergency service requests.

Key Responsibilities

• Receive and manage incoming customer calls, emails, and service requests.
• Schedule and dispatch technicians, inspectors, and project managers efficiently.
• Monitor technician schedules and adjust assignments as needed based on workload, emergencies, and customer needs.
• Maintain clear communication between customers, field staff, subcontractors, and insurance representatives.
• Track job progress and ensure all appointments, inspections, and follow-ups are completed on time.
• Enter and maintain accurate job information within company software systems.
• Coordinate emergency response calls, including after-hours and priority service requests.
• Assist with customer updates regarding scheduling, project status, and service expectations.
• Support management by identifying scheduling conflicts and recommending solutions.
• Review work orders for completeness and accuracy.
• Help ensure a positive customer experience from initial contact through project completion.

What We're Looking For

• A natural problem solver who enjoys finding solutions.
• Someone who can prioritize competing demands and make confident decisions.
• A professional communicator who builds trust with customers and team members.
• A dependable team player who thrives in a fast-paced environment.
• Someone who takes ownership of tasks and follows them through to completion.

Compensation & Benefits

• Competitive pay based on experience
• Paid time off
• Health benefits
• Professional development opportunities
• Growth opportunities within a rapidly expanding restoration company
• Supportive team-oriented culture

Why Join Bone Dry Services?

At BoneDry Services, we don't just restore propertieswe help people recover from unexpected disasters. Our team is committed to excellence, integrity, and outstanding customer service. If you're looking for a rewarding career where your organizational skills and decision-making abilities make a real impact every day, we'd love to hear from you.