Dispatcher

Summary

DispatcherAt Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you're looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!What you'll do:Evaluate customer calls and assign the best technician for each service appointment.Manage technician schedules and monitor their progress throughout the day.Provide updates to customers on technician arrival times and job statuses.Maintain accurate records of service calls and prepare reports for management.Respond to customer inquiries and resolve scheduling conflicts as needed.Foster a professional and friendly rapport with customers to encourage repeat business.What you bring:High school diploma or equivalentPrevious experience in dispatching or customer service preferredStrong verbal and written communication skillsAbility to multitask, stay organized, and work in a fast-paced environmentProblem-solving mindset with the ability to handle challenging situations diplomaticallyProficiency with scheduling software and basic computer applicationsPositive attitude and a commitment to teamworkPhysical Requirements:Prolonged periods of sittingBenefits:Health Coverage: Employer-paid medical, dental, and vision plan optionsInsurance: Life, AD&D, and long-term disability included; optional short-term and gap coverageSavings Accounts: FSA and HSA contribution optionsRetirement: 401(k) available upon hire with employer match; Traditional and Roth optionsTime Off & Perks:Paid time off and holidaysPaid parental leaveGrowth and Training Opportunities:Tuition ReimbursementOn-going training and developmentRequirements: To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.USD $20.00/Hr.USD $22.00/Hr.

Job Description

DispatcherAt Holt, we believe great work starts with great people. We know our success is powered by the people behind the tools. We focus on creating a culture built on teamwork, trust and pride in a job well done. We work hard and have fun doing it. If you're looking for more than just a job punching a clock and want to be part of a team delivering top notch comfort to our customers Holt is looking for motivated, positive team players to join our team!What you'll do:Evaluate customer calls and assign the best technician for each service appointment.Manage technician schedules and monitor their progress throughout the day.Provide updates to customers on technician arrival times and job statuses.Maintain accurate records of service calls and prepare reports for management.Respond to customer inquiries and resolve scheduling conflicts as needed.Foster a professional and friendly rapport with customers to encourage repeat business.What you bring:High school diploma or equivalentPrevious experience in dispatching or customer service preferredStrong verbal and written communication skillsAbility to multitask, stay organized, and work in a fast-paced environmentProblem-solving mindset with the ability to handle challenging situations diplomaticallyProficiency with scheduling software and basic computer applicationsPositive attitude and a commitment to teamworkPhysical Requirements:Prolonged periods of sittingBenefits:Health Coverage: Employer-paid medical, dental, and vision plan optionsInsurance: Life, AD&D, and long-term disability included; optional short-term and gap coverageSavings Accounts: FSA and HSA contribution optionsRetirement: 401(k) available upon hire with employer match; Traditional and Roth optionsTime Off & Perks:Paid time off and holidaysPaid parental leaveGrowth and Training Opportunities:Tuition ReimbursementOn-going training and developmentRequirements: To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.Holt is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.USD $20.00/Hr.USD $22.00/Hr.