Dispatcher

Summary

Dispatcher / Administrative Assistant

LHH Recruitment Solutions is partnering with a growing and reputable HVAC and Plumbing organization in Albuquerque, NM, to identify a detail-oriented and customer-focused Dispatcher / Administrative Assistant. This role plays a key part in supporting daily office operations, coordinating field technicians, and providing exceptional customer service. The ideal candidate thrives in a fast-paced environment, is highly organized, and enjoys wearing multiple hats throughout the day.

Key Responsibilities

• Schedule service calls and create work orders for HVAC and plumbing technicians.
• Coordinate and dispatch technicians while managing daily schedules.
• Communicate appointment updates and technician arrival times with customers.
• Track job progress, parts availability, estimates, and follow-up service needs.
• Assist with invoicing, job costing, and daily service call documentation.

• Serve as the first point of contact for customers and visitors.
• Answer and direct incoming phone calls and manage incoming mail.
• Schedule meetings, maintain calendars, and support office operations.
• Process purchase orders, packing slips, shipping documents, and other records.
• Maintain organized filing systems and assist with general clerical tasks.
• Monitor and order office supplies as needed.

Preferred Qualifications

• Experience within HVAC, plumbing, construction, or other service-based industries.
• Familiarity with dispatching or service management software such as Aptora Total Office Manager.
• Bilingual English/Spanish skills are a plus.
• High School Diploma or GED Required

Details

Hours: Full Time, Mon - Fri. 7am - 4pm Location: Onsite in Albuquerque, NM Pay Range: $18-$20/hr (Depending On Experience) Position Type: Temp to Hire

Job Description

Dispatcher / Administrative Assistant

LHH Recruitment Solutions is partnering with a growing and reputable HVAC and Plumbing organization in Albuquerque, NM, to identify a detail-oriented and customer-focused Dispatcher / Administrative Assistant. This role plays a key part in supporting daily office operations, coordinating field technicians, and providing exceptional customer service. The ideal candidate thrives in a fast-paced environment, is highly organized, and enjoys wearing multiple hats throughout the day.

Key Responsibilities

• Schedule service calls and create work orders for HVAC and plumbing technicians.
• Coordinate and dispatch technicians while managing daily schedules.
• Communicate appointment updates and technician arrival times with customers.
• Track job progress, parts availability, estimates, and follow-up service needs.
• Assist with invoicing, job costing, and daily service call documentation.

• Serve as the first point of contact for customers and visitors.
• Answer and direct incoming phone calls and manage incoming mail.
• Schedule meetings, maintain calendars, and support office operations.
• Process purchase orders, packing slips, shipping documents, and other records.
• Maintain organized filing systems and assist with general clerical tasks.
• Monitor and order office supplies as needed.

Preferred Qualifications

• Experience within HVAC, plumbing, construction, or other service-based industries.
• Familiarity with dispatching or service management software such as Aptora Total Office Manager.
• Bilingual English/Spanish skills are a plus.
• High School Diploma or GED Required

Details

Hours: Full Time, Mon - Fri. 7am - 4pm Location: Onsite in Albuquerque, NM Pay Range: $18-$20/hr (Depending On Experience) Position Type: Temp to Hire