BLANK AST 3_Transportation Services Dispatcher

Summary

A Transportation Services Dispatcher coordinates and monitors daily vehicle and valet operations to ensure timely, safe, and efficient service across campus locations. They communicate with shuttle drivers, valet attendants, supervisors, and customers to manage service requests, resolve issues, and respond to changes or emergencies in real time using technology. The role requires strong multitasking, communication, and problem-solving skills in a fast-paced, customer-focused environment.Department Description:UCSF Department of Transportation manages transit and parking services for the UCSF students, faculty, patients, visitors and employees. Transit operations include fixed routes and on-demand services supporting nearly 2.5 million annual riders. Parking operations include over 25 parking garages and lots across the City, with over 7,500 spaces. The parking team also manages an extensive permit program, parking enforcement, citation adjudication, and other parking-related services. The Department promotes clean and sustainable transportation modes, including walking, bicycling, carpool/vanpool, car-sharing, and electric scooter-sharing. The Department has over 190 positions with an annual operating budget of over $45 million.%of timeEssential Function (Yes/No )Key Responsibilities(To be completed by Supervisor)20YesCoordinate Daily Operations - Schedule and dispatch shuttle drivers and valet attendants to ensure timely and efficient service across UCSF sites. Perform opening and closing duties in shuttle yard, as needed.20YesMonitor Real-Time Activity - Use radios, GPS, and dispatch software to track vehicle and valet movements, adjusting as needed for delays or high-volume periods.20YesCustomer Service - Respond to phone, radio, and in-person requests from patients, staff, and visitors, providing clear communication and resolving concerns promptly.20YesIncident Reporting - Document service disruptions, safety concerns, and customer complaints, escalating issues and making notifications as necessary.20YesData & Logs - Maintain accurate records of service calls, dispatch logs, and shift activities for operational and audit purposes.100%(To update total%, enter the amount of time in whole numbers (without the % symbol - e.g., 15,20) thenhighlight the totalsum (e.g., 1%) at the bottom of the columnand press F9. The total sum should add up to 100%.)Required Qualifications:High School graduation and four years of related administrative experience; or an equivalent combination of education and experience.Exercises a high degree of discretion in handling confidential informationExcellent customer service skills with the ability to handle stressful situations in a courteous, knowledgeable, professional manner and to interact effectively with public, faculty, staff, and co-workersExcellent interpersonal and communication skillsExcellent organizational skills and ability to multi-tasking and prioritizationProven ability to problem-solveDemonstrated proficiency in use of Microsoft Office, particularly Excel and WordDemonstrated ability to work in cross-functional teams.Preferred Qualifications:Demonstrates strong political awareness and sound judgment in navigating complex organizational dynamics and sensitive situations.Dispatcher certification-May include courses on radio communication, emergency response protocols, and transportation logistics.ADA Compliance Training - Demonstrates knowledge of accessibility regulations and best practices for serving passengers with disabilities.Customer Service CertificationAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.Salary InformationThe final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.To learn more about the benefits of working at UCSF, including total compensation, please visit:Required Qualifications:High School graduation and four years of related administrative experience; or an equivalent combination of education and experience.Exercises a high degree of discretion in handling confidential informationExcellent customer service skills with the ability to handle stressful situations in a courteous, knowledgeable, professional manner and to interact effectively with public, faculty, staff, and co-workersExcellent interpersonal and communication skillsExcellent organizational skills and ability to multi-tasking and prioritizationProven ability to problem-solveDemonstrated proficiency in use of Microsoft Office, particularly Excel and WordDemonstrated ability to work in cross-functional teams.Preferred Qualifications:Demonstrates strong political awareness and sound judgment in navigating complex organizational dynamics and sensitive situations.Dispatcher certification-May include courses on radio communication, emergency response protocols, and transportation logistics.ADA Compliance Training - Demonstrates knowledge of accessibility regulations and best practices for serving passengers with disabilities.Customer Service Certification

Job Description

A Transportation Services Dispatcher coordinates and monitors daily vehicle and valet operations to ensure timely, safe, and efficient service across campus locations. They communicate with shuttle drivers, valet attendants, supervisors, and customers to manage service requests, resolve issues, and respond to changes or emergencies in real time using technology. The role requires strong multitasking, communication, and problem-solving skills in a fast-paced, customer-focused environment.Department Description:UCSF Department of Transportation manages transit and parking services for the UCSF students, faculty, patients, visitors and employees. Transit operations include fixed routes and on-demand services supporting nearly 2.5 million annual riders. Parking operations include over 25 parking garages and lots across the City, with over 7,500 spaces. The parking team also manages an extensive permit program, parking enforcement, citation adjudication, and other parking-related services. The Department promotes clean and sustainable transportation modes, including walking, bicycling, carpool/vanpool, car-sharing, and electric scooter-sharing. The Department has over 190 positions with an annual operating budget of over $45 million.%of timeEssential Function (Yes/No )Key Responsibilities(To be completed by Supervisor)20YesCoordinate Daily Operations - Schedule and dispatch shuttle drivers and valet attendants to ensure timely and efficient service across UCSF sites. Perform opening and closing duties in shuttle yard, as needed.20YesMonitor Real-Time Activity - Use radios, GPS, and dispatch software to track vehicle and valet movements, adjusting as needed for delays or high-volume periods.20YesCustomer Service - Respond to phone, radio, and in-person requests from patients, staff, and visitors, providing clear communication and resolving concerns promptly.20YesIncident Reporting - Document service disruptions, safety concerns, and customer complaints, escalating issues and making notifications as necessary.20YesData & Logs - Maintain accurate records of service calls, dispatch logs, and shift activities for operational and audit purposes.100%(To update total%, enter the amount of time in whole numbers (without the % symbol - e.g., 15,20) thenhighlight the totalsum (e.g., 1%) at the bottom of the columnand press F9. The total sum should add up to 100%.)Required Qualifications:High School graduation and four years of related administrative experience; or an equivalent combination of education and experience.Exercises a high degree of discretion in handling confidential informationExcellent customer service skills with the ability to handle stressful situations in a courteous, knowledgeable, professional manner and to interact effectively with public, faculty, staff, and co-workersExcellent interpersonal and communication skillsExcellent organizational skills and ability to multi-tasking and prioritizationProven ability to problem-solveDemonstrated proficiency in use of Microsoft Office, particularly Excel and WordDemonstrated ability to work in cross-functional teams.Preferred Qualifications:Demonstrates strong political awareness and sound judgment in navigating complex organizational dynamics and sensitive situations.Dispatcher certification-May include courses on radio communication, emergency response protocols, and transportation logistics.ADA Compliance Training - Demonstrates knowledge of accessibility regulations and best practices for serving passengers with disabilities.Customer Service CertificationAbout UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.Salary InformationThe final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.To learn more about the benefits of working at UCSF, including total compensation, please visit:Required Qualifications:High School graduation and four years of related administrative experience; or an equivalent combination of education and experience.Exercises a high degree of discretion in handling confidential informationExcellent customer service skills with the ability to handle stressful situations in a courteous, knowledgeable, professional manner and to interact effectively with public, faculty, staff, and co-workersExcellent interpersonal and communication skillsExcellent organizational skills and ability to multi-tasking and prioritizationProven ability to problem-solveDemonstrated proficiency in use of Microsoft Office, particularly Excel and WordDemonstrated ability to work in cross-functional teams.Preferred Qualifications:Demonstrates strong political awareness and sound judgment in navigating complex organizational dynamics and sensitive situations.Dispatcher certification-May include courses on radio communication, emergency response protocols, and transportation logistics.ADA Compliance Training - Demonstrates knowledge of accessibility regulations and best practices for serving passengers with disabilities.Customer Service Certification