Dispatcher/CSR

Summary

Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required Requirements & Qualifications: 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail Excellent communication and customer service skills especially under pressure Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) Team player who is a self-starter and able to learn independently Confident in utilizing and learning new software programs Geographical knowledge of service area or map reading skills High school diploma or general education degree (GED) Must enjoy helping and working with others Experience: Dispatching: 1-3 years (Preferred) Compensation details: 17-20 Hourly Wage PI88e536393041-25448-41279534a25371ca-cde7-4fb6-ba87-2cf40b156c8b

Job Description

Essential Job Duties: Maintaining the daily schedule for both service techs and installation teams Answering incoming calls Booking jobs for service department Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required Requirements & Qualifications: 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail Excellent communication and customer service skills especially under pressure Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person) Team player who is a self-starter and able to learn independently Confident in utilizing and learning new software programs Geographical knowledge of service area or map reading skills High school diploma or general education degree (GED) Must enjoy helping and working with others Experience: Dispatching: 1-3 years (Preferred) Compensation details: 17-20 Hourly Wage PI88e536393041-25448-41279534a25371ca-cde7-4fb6-ba87-2cf40b156c8b