Information Technology Coordinator

Job Description

Description

Job Announcement

DEFINITION

Under general direction, administers, implements, analyzes, maintains, and manages computer hardware, software, and database systems in an assigned department; performs research and analysis of current and potential information technology options for management; assists users and resolves system problems; serves as a member of the department’s management team; and performs other duties as assigned.

DISTINGUISHING CHARACTERISTICS

This classification will exercise considerable latitude in the application of department policy, following general guidelines and professional and administrative standards in accomplishing assignments. This classification is distinguished from the Information Technology Supervisor in that the latter is responsible for the management, administration and operation of City-wide systems which also includes the division’s budget and City-wide IT budget administration, and supervision of professional staff on an on-going basis.

SUPERVISION RECEIVED

General direction is provided by a division manager in an assigned department.

SUPERVISION EXERCISED

Provides supervision to technical, office support staff, temporary, and consultants/contract employees.

Examples of Important and Essential Functions

Depending upon the department to which assigned, the functions may include, but are not limited to the following:

Administration

Administers and coordinates the implementation, operation, security and maintenance of computer systems ensuring consistency and compatibility with other City systems for the department to which assigned, which may include a Public Safety Computer Aided Dispatch System (CAD), Records Management System, and other specialized public safety computer applications; meets with management and other customers to determine user information needs in order to develop computer systems and programs to meet users needs; evaluates current operational procedures and establishes goals and objectives; identifies and recommends economical and feasible methods for automating work flow; researches and recommends enhancements or changes to existing systems and software products; prepares and monitors budgets, grants, and contracts for information technology projects; performs research and analysis of current and potential information technology systems and procedures and makes recommendations to management; prepares feasibility studies for system improvements and prepares project proposals.

Operations

Monitors day-to-day computer operations for the department to which assigned; responds to inquiries for service from staff; resolves operational and service problems; installs, tests, troubleshoots, and maintains computer hardware and software; maintains system programs, data files, documentation and records; updates control logs and inventories; prepares computer documentation and departmental reports; provides for training of users on computer hardware, software, and related peripheral equipment.

Supervision
Directs, reviews, selects, and evaluates assigned employees; completes performance evaluations and recommends employment status of probationary employees; determines work priorities and ensures completion of work within established time frames; and trains, mentors, and coaches employees.

Job Related and Essential Qualifications

Demonstrated Knowledge of :

Network and computer operating systems, including WINDOWS OS; project management principles and practices; records management systems; network and computer hardware, software, and standards; data, voice, and wireless communications; local and wide area networks; security systems and procedures; personal computer and network software packages; disaster recovery and prevention methods and procedure; and principles, practices and effective methods of supervision.

Demonstrated Skills to :

Operate and maintain hardware and software systems; troubleshoot system software, hardware, and user problems; integrate various software applications; gather and compile data; maintain accurate, up-to-date records; conduct research and analysis to solve technical and administrative problems and recommend alternatives; gather information and prepare clear and concise reports; plan, develop and organize effective teaching tools and techniques; exemplify an enthusiastic, resourceful and effective customer service attitude with those contacted in the course of work.

Ability to :

Make sound decisions in accordance with laws, ordinances, rules, regulations, policies and procedures; exercise sound judgment, initiative and creativity in making decisions; effectively organize and complete projects and assignments in a timely manner; explain high technology to non-technical staff in an understandable way; coordinate emergency call and dispatch information flow with City staff and outside agencies, if assigned to the Police Department.

Experience, Education and Training Guidelines:

Any combination of experience, education and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills and abilities would be:

Experience :Three years of professional and progressively responsible and varied experience in computer systems and networking that would relate to the duties of this position.

Education :Equivalent to a Bachelor's Degree in computer science, management information systems or a related field.

Training :Any recent training such as, academic courses and certification programs which are relevant to this job classification.

License :Possession of a valid California driver's license and a satisfactory driving recordas determined by the City.

Other Requirements :Willingness and ability to work the hours necessary to accomplish the assigned duties including after normal work hours; be on-call for technical support and emergencies; attend meetings, seminars, conferences and training classes during or after normal work hours; travel out of town or out of state for several days at a time.

Special Requirements :Essential duties require the mental and/or physical ability to: work in a standard office environment; drive a vehicle; read fine print on maps/documents and computer monitors; detect subtle shades of color with no color deficiencies; hear radio or telephone transmissions, frequently with interference and static; speak in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio and telephone; operate a computer and complex radio computer equipment; connect and disconnect cables, phone wiring, and circuit boards; load and unload computer tapes;bend, stoop, stretch, reach, and climb to install, test and move computer equipment; work at a computer terminal for long periods of time; and strength to safely lift and move up to 40 pounds.

Retitled: 10/97

From: Computer Programmer/Analyst

CITY OF LIVERMORE
BENEFITS SUMMARY
Livermore Management Group

Please click here for a copy of the current Memorandum of Understanding (MOU) for the Livermore Management Group. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 7/2026

MOU TERM
07/01/2025 - 06/30/2029

SCHEDULED INCREASES
7/14/2025 5% + 1% (in recognition of rising medical costs) = 6%
7/13/2026 3% + 1% (in recognition of rising medical costs) = 4%
7/12/2027 3%
7/10/2028 3%

CAFETERIA PLAN (MEDICAL/DENTAL/VISION)
$1,950/month towards medical, dental, vision, additional & supplemental life insurance; unused balance paid in cash.

BASIC LIFE INSURANCE & ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D)
$150,000 EE coverage, ER paid
$1,000 dependent coverage, ER paid
EE option to purchase $25,000 additional life insurance & supplemental life to $500,000.

LONG TERM DISABILITY (LTD)
60% of base monthly earnings to $6,000/month max. (180 day waiting period)
ER paid

PERS
New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340.

Classic PERS Misc Member - 2% at 60

• Member Rate = 7% EE paid
• Employer Rate = 40.04% ER paid (includes unfunded liability)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

New PERS Misc Member - 2% at 62

• Member Rate = 7.5% EE paid
• Employer Rate = 40.04% ER paid (includes unfunded liability)
• 36 consecutive months Final Comp
• Sick Leave Credit
• 4th Level 59 Survivor Ben.
• Military Service Credit

MEDICARE (Hired after 3/31/86)
EE paid 1.45%
ER paid 1.45%

RETIREMENT HEALTH SAVINGS (RHS)
City contribution of 4% of base pay into RHS account.

VACATION ACCRUAL
Years of Service Total Accrual Per Year 1 80.6 hours 2-5 120.12 hours 6-10 135.98 hours 11-15 160.94 hours 16-19 180.18 hours 20+ 192.4 hours
Maximum accrual: 375 hours

HOLIDAYS
12 observed holidays

SICK LEAVE ACCRUAL
96.2 hours/year

SICK LEAVE USAGE:

• FAMILY SICK LEAVE : For immediate Family Illness - ½ Annual Sick Leave Accrual. Additional time upon approval of City Manager.
• PARENTAL LEAVE : 4 regularly scheduled workdays for non-birthing parent who becomes a parent by adoption, foster care placement, or birth of a child.
• BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays for sister-in-law and brother-in-law.

BEREAVEMENT LEAVE
3 regularly scheduled workdays max for immediate family.

ADMINISTRATIVE LEAVE
80 hours per year.

PREGNANCY LEAVE & FMLA/CFRA
EE may use accrued leaves in compliance with City Rules & Regs
Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act

DEFERRED COMPENSATION
ER contributes $185/per pay period, with required EE contribution of $75/per pay period

2026 Maximum :
Normal = $24,500
Age 50+ = $8,000
Catchup Limits = $49,000

SECTION 125 PLAN
No ER contribution

2026 Maximum
Dependent Care*: Up to $5,000/year -- *See IRS Pub #503
Unreimbursed Medical: Up to $3,300/year

• Pre-tax Health Care Premiums
• FSA's for Dependent Care
• Unreimbursed Medical Expenses
• Other options offered by plan administrator

SAFETY SHOE ALLOWANCE
Following are eligible for up to $200 reimbursement per fiscal year: Assistant City Engineer, Building Official, City Engineer, Construction Inspection Manager, Inspection & Neighborhood Preservation Manager; Public Works Supervisor, Senior Civil Engineer, and Water Resources Operations Manager

SUPERVISORY DIFFERENTIAL PAY
Minimum of 10% above base salary of non-mgmt subordinate, 7.5% above mgmt subordinate

ACTING PAY
If work minimum of 5 consecutive calendar days, paid @ lowest step of higher class with at least a 5% differential. If assignment > 12 months, optional increment of up to 7% or max of the range, whichever is less. An employee whose acting assignment is expected to exceed 30 calendar days, due to a vacancy or coverage for an extended leave of absence, and whose assignment includes a high degree of complexity and/or increased level of supervisory responsibilities, as determined by the department head, may be eligible to receive up to 7.5% over the employee’s base salary, subject to the approval of the Administrative Services Director

SPECIAL PROJECT PAY
If work minimum of 30 calendar days, 5%-7% differential. If full supervisory, additional % to reflect 2.5% over highest compensated subordinate. If assignment > 12 months, optional increase of up to 7%

BILINGUAL PAY
$60/pay period, certified at the conversational level
Must be identified by Department Head, approved by City Manager, and used on the job.

CELL PHONE ALLOWANCE
If approved, $40/month or $90/month.

AUTO ALLOWANCE
$350/month for Assistant Community Development Director, Building Official, City Engineer, Housing & Human Services Manager, and Planning Manager

TUITION REIMBURSEMENT
75% reimbursement for tuition & books
For undergraduate studies, $4,000 FY max; $16,000 lifetime max
For graduate studies, $5,000 FY max; $10,000 lifetime max

LICENSES & CERTIFICATIONS
100% reimbursement for required licenses and certifications

EMPLOYEE ASSISTANCE PROGRAM
Three (3) sessions per incident per family member. Unlimited telephonic consultations.

PAY PERIODS
26 pay periods per year

Benefits listed are for full-time employment. Benefits are pro-rated for part-time employment.

ER = Employer
EE = Employee
FT = Full-Time
PT = Part-Time

Closing Date/Time: