SURVEILLANCE OFFICER

Summary

Job Title

Surveillance Officer

Responsibilities

Observes activities of casino guests and employees. Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures. Records and documents such activities where appropriate and reports the activities to appropriate officials. Monitors property alarms and communicates effectively with responding parties. Completes detailed incident reports and daily logs. Promotes positive public relations. Handles sensitive information and maintains confidentiality. Performs other duties as assigned. Employees must adhere to the regulations set forth in N.J.A.C. 13:69D-1.10 and 1.11, and must sign an acknowledgement of these regulatory requirements prior to being employed in the surveillance department.

Qualifications

College degree preferred. Minimum one (1) year of appropriate experience. Good technical and manual skills. Strong math and writing skills required. Strong computer skills required. Knowledge of casino games preferred. Effective communication skills required.

Essential Functions

All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

Essential Physical Functions:

• Standing
• Walking
• Sitting
• Kneeling
• Running
• Lifting Max Weight: 25lbs
• Pushing Max Weight: 25lbs
• Pulling Max Weight: 25lbs
• Carrying Max Weight: 25lbs
• Bending
• Stooping
• Climbing Stairs
• Finger Dexterity
• Full Use of Both Hands
• Hearing Conversation
• Hearing High Acuity
• Speaking Clearly
• Seeing Near
• Seeing Far
• Seeing – Depth Perception
• Seeing - Color Vision
• Working under Close Supervision
• Working under Minimal Supervision
• Working and Interacting With Management in a Professional and Courteous Manner
• Working and Interacting With Co-Workers in a Professional and Courteous Manner
• Working and Interacting With Guests in a Professional and Courteous Manner
• Working Inside
• Working in a Fast Paced Environment
• Exposed To Smoke
• Exposed To Excessive Noise
• Exposed To Dimly Lit Areas

Essential Mental Functions:

• Writing English
• Reading English
• Speaking English
• Working under Pressure/Stress
• Speaking With Guests/Customers
• Speaking With Employees
• Working with Basic Math Skills
• Making Decisions Based On Facts
• Making Decisions Based On Data
• Making Decisions Based On Personal Judgment
• Making Accurate Measurements According To Set Standards

Essential Interactive Functions:

• Working under Close Supervision
• Working under Minimal Supervision
• Working and Interacting With Management in a Professional and Courteous Manner
• Working and Interacting With Co-Workers in a Professional and Courteous Manner
• Working and Interacting With Guests in a Professional and Courteous Manner

Essential Environment Functions:

• Working Inside
• Working in a Fast Paced Environment
• Exposed To Smoke
• Exposed To Excessive Noise
• Exposed To Dimly Lit Areas

Key:

• Not Applicable (N)
• Occasional (O) Under 2 hours
• Frequent (F) 2 hours to 5 hours
• Constant (C) more than 5 hours

Job Description

Job Title

Surveillance Officer

Responsibilities

Observes activities of casino guests and employees. Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures. Records and documents such activities where appropriate and reports the activities to appropriate officials. Monitors property alarms and communicates effectively with responding parties. Completes detailed incident reports and daily logs. Promotes positive public relations. Handles sensitive information and maintains confidentiality. Performs other duties as assigned. Employees must adhere to the regulations set forth in N.J.A.C. 13:69D-1.10 and 1.11, and must sign an acknowledgement of these regulatory requirements prior to being employed in the surveillance department.

Qualifications

College degree preferred. Minimum one (1) year of appropriate experience. Good technical and manual skills. Strong math and writing skills required. Strong computer skills required. Knowledge of casino games preferred. Effective communication skills required.

Essential Functions

All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

Essential Physical Functions:

• Standing
• Walking
• Sitting
• Kneeling
• Running
• Lifting Max Weight: 25lbs
• Pushing Max Weight: 25lbs
• Pulling Max Weight: 25lbs
• Carrying Max Weight: 25lbs
• Bending
• Stooping
• Climbing Stairs
• Finger Dexterity
• Full Use of Both Hands
• Hearing Conversation
• Hearing High Acuity
• Speaking Clearly
• Seeing Near
• Seeing Far
• Seeing – Depth Perception
• Seeing - Color Vision
• Working under Close Supervision
• Working under Minimal Supervision
• Working and Interacting With Management in a Professional and Courteous Manner
• Working and Interacting With Co-Workers in a Professional and Courteous Manner
• Working and Interacting With Guests in a Professional and Courteous Manner
• Working Inside
• Working in a Fast Paced Environment
• Exposed To Smoke
• Exposed To Excessive Noise
• Exposed To Dimly Lit Areas

Essential Mental Functions:

• Writing English
• Reading English
• Speaking English
• Working under Pressure/Stress
• Speaking With Guests/Customers
• Speaking With Employees
• Working with Basic Math Skills
• Making Decisions Based On Facts
• Making Decisions Based On Data
• Making Decisions Based On Personal Judgment
• Making Accurate Measurements According To Set Standards

Essential Interactive Functions:

• Working under Close Supervision
• Working under Minimal Supervision
• Working and Interacting With Management in a Professional and Courteous Manner
• Working and Interacting With Co-Workers in a Professional and Courteous Manner
• Working and Interacting With Guests in a Professional and Courteous Manner

Essential Environment Functions:

• Working Inside
• Working in a Fast Paced Environment
• Exposed To Smoke
• Exposed To Excessive Noise
• Exposed To Dimly Lit Areas

Key:

• Not Applicable (N)
• Occasional (O) Under 2 hours
• Frequent (F) 2 hours to 5 hours
• Constant (C) more than 5 hours